Installation :: Stuck At Black Screen While Upgrading
Aug 2, 2015
I tried upgrading my windows 7, but failed 5 times.
step 1 on copying files are 100%
step 2 installing features n updates are 100%
step 3 FAILED, it stuck on black screen and freeze, nothing i can do besides force restart and its restored to my windows 7 back.
It's always stuck at 75% step 2 and when go to step 3 is freeze ( 5 times in row, I'm thinking give up or buy new laptop with windows 10)... I'm currently downloading ISO file to blank DVD hopefully it's works....
It happens everytime I try to upgrade windows 10, I have tried loads of different methods but none seem to work.
The C:$Windows.~BTSourcesPanthersetuperr.log is as follows:
Code: 2015-08-02 21:50:42, Error CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session 2015-08-02 21:50:42, Error CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
So like a lot of you, I wanted to upgrade my laptop to Windows 10. But when the laptop was in the middle of installing Windows 10 and had restarted a few times, as it does during the installation, it suddenly went black screen with NO cursor or anything. It has been like this for 2 days now, and I don't know what to do.
I can clearly see that the laptop is still on and "working", so it has not just shut down. I'm afraid to force the laptop to turn off, because it's in the middle of a system upgrade. So I'm wondering if there are any alternative solutions or is my only option to force the laptop to shut down and then restart it and hope for the best?
After upgrading my Windows 7 Pro to Windows 10 Pro I have also been plagued with the black screen of death. After the BIOS screen it goes black and I do not even get a mouse cursor and I've also let it run for about 30 minutes just in case and nothing. I've tried a lot of the fixes that are being posted online:
-Updated the display adapter driver -Subsequently uninstalled the display adapter driver -Disabled fast startup -Pulled out the battery -Enabled F8 at startup -Tried using an installation media DVD I made and that also gets stuck loading but with the blue Windows Logo.
Here is the kicker. I have a bootable USB that has Ultimate Boot CD on it with mini Windows XP. When I boot into mini Windows XP and click shutdown and select restart, Windows 10 then boots normally and will repeatedly boot normally as long as I don't eject that USB. Once I eject that USB I lose everything and I can't even get into Safe Mode. So I've gone back in to see what kind of display driver the mini Windows XP has but have had no luck in finding it. I did call Windows and they said my laptop (Lenovo ThinkPad E555) is compatible with Windows 10. Beyond that they were not useful at all.
So I'm upgrading from windows 8.1 to 10 on my HP laptop. And I'm on the "upgrading windows" screen but its now stuck on 92% and has been like that for 1 hour or more. How to fix this?
I think my windows 10 upgrade gets stuck at 92% with configuring windows at 69%. It's been at this screen for over 24 hours already. I'm a bit concerned now.
I'm wondering if I shut it down by pressing and holding the power button, would I get myself into another problem?
I have a dell insperation and after having upgraded to windows 10, I came across a few issues. The update when well and windows 10 is working on my laptop, however, I have an issue where I am presented with a black screen when i start my computer. I do see a dell screen and a windows boot screen before it goes black so i know the issue is not a hardware issue, however after the windows boot screen passes (the one with the blueish window icon) the screen goes to black, but it is still on (meaning the monitor is still turned on just not displaying anything). The reason i know that windows installed fine is that external monitors do work, just not my laptop monitor. I have already reinstalled windows 10 and have made sure all my drivers are up to date. Windows 10 is just not recognizing my laptops screen as a usable monitor.
I recently upgraded my laptop from Windows 7 to Windows 10 64 bit and shortly after it was completed, everything was working fine until the screen suddenly went black. The computer was still running but I could not see anything on the screen to restart the computer so I closed the laptop so that it would shut off to sleep. Coincidentally a power outage happend lasting for about an hr after. When I am finally able to boot up the computer, it show the ASUS splash screen and the windows logo with the loading spin cycle but then shows a black screen after. My guess is that the OS may have been corrupted or something so that I plan on backing up my hard drive before going to a tech shop. I'm not sure what the issue is but it seems like I may have to reinstall the operating system. i have an ASUS N61J. I can't boot into bios or safe mode and can't get passed the black screen to log into my user account.
I recently updated from windows 7 to windows 10 and there is one problem. The side of the monitor will have black bars if the resolution is bellow 1920x1080 on desktop and games. I tried to reinstall the driver and it didnt work. My driver is also the lastest too.
My specs: Intel HD graphics family Intel Pentium g620 2.60ghz
i did a full reset last night with the clean driver option, it was staying ar 99 percent for awhile last night so i went to sleep. this morning i woke up to it just stuck at being a black screen.i tried rebooting but it just goes back to a black screen after showing the blue windows icon. what should i do
Today when I started my computer I logged in and after than I get a black screen with my cursor and desk bar flickering and can't do anything. When I press ctrl all delete and go to task manager it says nothing is running. I can't click anywhere or do anything except start up the task manager..
I am working on the Co-owner of my place of employment. Today when doing some maintenance on her Lenovo x1 carbon it upgraded to the Win 10 pro from home on it's own, once this completed and restarted it will boot up to where I can access the bios or recovery, but the normal boot just displays a black screen with the curser and circle blinking. Unfortunately the bitlocker has been enabled and she does't have the recovery key so booting to safemode or even resetting isn't an option. I can access the command line through recovery but have no access to the c: since it is locked. I have run FRST64 and comeback with the common things like C:windowssystem32winlog.exe is missing..
So i don't know what happened to my computer last night (Maybe it did an automatic update) I did a normal shutdown, and in the morning after I couldn't boot my Windows 10. It won't go pass the black screen with the blinking dash. I don't want to do a fresh install. I got all my important files in this computer.
So, after having this problem for a few months I decided it was time i asked. Whenever I restart my pc for any reason, it just gets stuck on the black screen right before power off. Everything else still works fine, even when I update I just wait a few minutes then hard reset. But this is getting annoying especially when I have the updates that need multiple restarts because I have to sit there and watch it.
I recently started getting a black screen when trying to turn on my laptop, a Sony Vaio running Windows 10. I am unable to download the DM log collector tool since I cannot use my computer at all. It stays on the black screen even if I let it sit for hours. It's possible that I backed up a Windows 10 file when originally upgrading from WIN7 but I'm not sure and if so, it would be on an external hard drive.
I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.
It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?
The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.
Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times.
I have a Lenovo Thinkpad Edge with an Intel I5 processor, 64 bit with no hardware upgrades (stock). I had accidentally stepped on the screen (fell off my lap and then crunch) which was mangled beyond repair, so I have been using it similar to a tower, with a VGA and/or HDMI connected monitor (my HDMI cable went bad, I picked up a new cable but hadn't hooked it up to the second monitor. I started my free upgrade from Windows 7 Home Premium to 10 last night. I woke up to the black screen/mouse pointer issue which is what brought me to this thread. I tried the recommended fix:
1. Hit ctrl, type in password and enter 2. Win Key + P + Down Arrow. (Win Key + P only seems to do the same thing)
This brought up options to
1. Disconnect projector (Tried this and lost connection to the VGA even after reboot) 2. Duplicate (Screen is still black with mouse cursor, but I saw a little bit of red and blue pixels at the bottom where the task bar should be until I disconnected and re-connected the VGA, then it was back to black screen and cursor) 3. Extend (still black screen and cursor) 4. Connect Projector (still black screen and cursor)
I'm not sure what to do. I must have some OS installed, because I am able to also perform these operations from my USB Keyboard/Mouse. I'm just not sure how to get Windows back on my VGA connection (I haven't tried HDMI because I did not have it connected when I ran the update.) I thought Duplicate displays would do the trick, but apparently not. For as beat up as the laptop is on the outside, the hardware performs fine. I also have a 2nd laptop (work laptop, also a Lenovo W541) that I can use if any solution involves downloading something bootable.
I've tried downloading and installing Windows 10 via the System Update for the past 24 hours (I've tried it 5 separate times). Every time it gets to 84% overall, and 36% configuring settings, then goes to a black screen with nothing on it (including no cursor) and almost no HDD activity. This has happened all five times.
Windows 7 Ultimate 64bit SP1 Intel Core i7-2600 CPU 16gb Ram AMD Radeon R9 380 Series Single monitor
Upgrading from windows 7 to 10, started install at around 10:30am and left it....around 2:30pm it started the large circle with the % in the centre, and again left it for another hour or so and came back to a black screen, no cursor or anything.
I waited until about 7:30 and still nothing and did a reboot by holding the power button down. On restarting, I get the windows 10 logo with the spinning dots, and then it cuts to black with no cursor. The CPU light does what it would usually do on startup, and when it first cuts to black but then the screen seems to change to a different black (if that makes sense?!) and the light only blips extremely quickly with a long period before it blips again
i know this is another update gone wrong post but I can't seem to find any with the same problem, just similar ones. I've read it can take a long time, but it's been nearly 11 hours and is very frustrating!
i'm not mega pc savvy, I get 2 options when I boot, and I've looked and there's no option for me to do a safe boot, or to revert back go windows 7. If I leave it on black screen for too long it automatically goes into sleep mode.
I've been having some issues to get Windows 10 installed. I've got an ASUS ROG G20AJ desktop computer running an i7 processor and a GTX 760 graphics card. I got my Windows 10 update and everything went fine, and the installation process began. The problem is, when it gets to the 32 % of"Installating drivers and features", the screen goes black and I can only see the cursor. The installation process won't complete and it's been like 8 hours now. What should I do??
