Laptop Hangs Indefinitely During Video Playback
Jan 19, 2016
So, Alienware sent me a replacement M18 last week with better specs than my old one. I had this issue on the old one, but chalked it up to the other problems it had. This laptop has been in my hands since last Friday. The issue is, video play back of any kind, any browser and any app causes the entire system to hang. It forces me to do a hard reset every time. Everything else works perfectly. Absolutely no issues with any video game. I thought it was maybe gfx related but nVidia said it wasn't and get with Alienware.
Before I went to them, I thought I would try microsoft support techs... After remotely connecting they suggested a fresh install of the os. So now my pc has a completely fresh install of the os and still has the problem. The issue happened before and still remains after updating all drivers. I just finished talking to alienware support. They connected remotely, checked all the drivers, ran several diagnostic tools and said everything looked perfect. The tech suggested the cpu is spiking in temp and they would send someone to replace the heat sink.
But the monitoring software he used shows the temps to be around 68C to 75C even when I recreate the issue and it hangs the last reading is normal. So I don't think their solution is correct. I'm attaching the Sysnative BSOD Dump + System File Collection App and Administrative Events. In this info, I recreated the issue at 10:50am according to the computers clock. It just doesn't make sense that a brand new computer would have this problem, especially when everything else works just fine.
Attached Files
Administrative Events.zip 53.68KB
DESKTOP_HV7SDAC_1_19_2016_11_00_46_AM.zip 360.56KB
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KELVIN-PC-Sun_09_08_2015_113755_86.zip
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