Laptop Unable To Shut Down Properly

Aug 13, 2015

I have a HP Pavilion 15 laptop that I bought in January this year. I had no problems with this laptop at all until I updated to Windows 10 and still don't for the most part.

When I attempt to shut down, hibernate or sleep my machine it goes to a black screen with the power still on, meaning I hold the power button down myself to switch it off (which is not good for it) or wait until it runs out of battery (also not ideal).

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Drivers/Hardware :: Laptop Won't Shut Down Properly

Aug 25, 2015

I'm running Windows 10 Home on an ASUS Q551LN 2-in-1 laptop which originally came with Windows 8.1.

When I shut down/restart/sleep the machine, it does not shut down - the Hark Disk activity light is still blinking and the normal power button press does not work. If I do nothing, it remains in this state for hours. I need to press the power button for 5 seconds to reset it. Only then I can start the laptop.

This happens around half the times. The other half it works normally. I never had this problem with the OEM 8.1 on this machine.

Based on other threads - I have the latest Windows 10 updates, and disabling fast boot did not solve the problem.

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Aug 15, 2015

When I first recieved my laptop, it was running Windows 7. I did the Windows 10 update, but found the boot time to be slow, so I installed Windows 10 from scratch (well, kind of. I left my Linux partitions [Which I installed long after I got the laptop but before the Windows 10 update] untouched). That's when I first noticed the problem: Whenever I tried to shut the laptop down, it would go through the motions, and then I would be stuck with the laptop monitor turn off but the laptop still running. I can't use fast boot or hibernate at all unless I cancel it out by taking out the power and battery and hold the power button for a minute.

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Not Shut Down Properly

Sep 11, 2015

Since upgrading to Windows 10 Pro, I remain perplexed about this one issue that is plaguing my system:

Almost every shut down is reported in the Windows 10 Reliability Monitor as the computer was not shut down properly. This happens on both shut downs and restarts using the Start - Power options. The only time this appears not to happen is after a restart after installing updates.

I first saw this after an upgrade install over Windows 7 Pro. I then installed clean using a USB ISO and I ended up with the same thing. I then installed from a Microsoft original Windows 10 Pro DVD and again, ended up with the same thing.

This happens before I install any software at all, including antivirus. The system appears to run fine and there is no error message on the next boot to say that the system was not shut down properly. It is only apparent when checking the Reliability Monitor. It currently has so many failed shut down reports that it is tracking around 1 on the graph since day one.

I ran sfc /scannow and there are no integrity violations. My Device Manager shows no problems. Msconfig shows the system is set to Normal Boot.

I did not use the Mother board CD to install drivers as many of them are outdated and probably incompatible with Windows 10 anyway. I installed the most current drivers on the Asus website. I have the most current driver for my graphics card off the Nvidia website. Same with my Logitech G110 keyboard and R.A.T.5 mouse - the only other items plugged into the PC. I do have the Corsair H100i CPU cooler attached also but I don't think that requires a driver? Anyway, I did install the Corsair Link software and it also made no difference.

I am thinking that this is a hardware issue related to a missing or incompatible driver for the motherboard which is an Asus Hero Maximus VI [ROG]. It can't be a fault with Windows after three install's from different media. It can't be a fault with any software on my system as it happens on a brand new install of Windows.

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Doesn't Shut Down Properly

Sep 24, 2015

I have a laptop ASUS Zenbook UX303LN. I made a clean install to Windows 10 and now it doesn't shut down properly.

When I shut it down, the screen goes black, but the power light remains on and I have to shut it down manually. Also, I sometimes cannot restart it when it goes to sleep and I also have to shut it down manually. This doesn't happen everytime, but most of the time. I previously had Windows 8.1 and did not have this problem. Actually, I'm considering changing back.

The OS and drivers are all up to date.

I have research this issue and the most common fixes are: Uncheck the "Turn on fast startup (recommended)"Use a shortcut for "shutdown /s /t 5"

I've tried both and the problem remains.

These are the videos / articles I've found on the subject:
How to fix windows 10 shut down problem (Youtube video)
How to create a Windows 10 shutdown.exe (shut down fix) (Youtube video)
How to fix Windows 10 sleep problem (dead sleep) (Youtube video)
Fix: Laptop Won't Shutdown in Windows 10
Windows 10 doesn't shut down properly

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Aug 20, 2015

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Dec 5, 2015

My laptop pc with Windows 10 Pro has decided that when given the order to shut down it will do so, but then after 5 seconds or perhaps up to 15 minutes later it will reboot. Something is telling it to restart.

I have already done this to try to stop it: In the elevated command prompt, copy and paste the command below, and press Enter.

powercfg -h off

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HP Laptop Not Shutting Down Properly After Installing?

Sep 14, 2015

My HP notebook was working perfectly with windows 8.1. After upgrading to windows 10 it is not shutting down properly. Power and wireless buttons are still glowing and battery is also consuming. I need to press the power button at least for 4 seconds in order to shutdown completely .

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Mar 17, 2016

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Installation :: Laptop Won't Turn Off Or Restart Properly Since Upgrade

May 17, 2015

I recently started trying out Windows 10. It's buggy and frustrating, but it's still in preview mode, so... That's expected.

Nothing was working when I installed build 10074 off disc, so I installed build 9926 off a disc (I got the iso from MSDNAA, I'm a programming student) then upgraded via settings to 10074.

During the upgrade, my laptop started resetting, normal. But halfway through, the resets stopped working.

The screen switches off, the cd drive switches off and the hdd activity light switches off, but the power stays on, and the fan keeps running. It also doesn't switch off on shutdown either.

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I recently started trying out Windows 10. It's buggy and frustrating, but it's still in preview mode, so... That's expected.

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I finally have a working version of Windows 10, minus Cortana and Spartan (I'm in Aus), but now my laptop won't shut down.

Could it be drivers? Is it OS interference? Is there a way to fix it without uninstalling and re installing Win 10? I really cbf going through all that again....

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Oct 11, 2015

I have an HP laptop. I upgraded from Windows 7 Pro to Windows 10 Pro.When I click the Shut Down, it looks like it will, but loops back on back to my Desktop. So then I just hold down the power button to shut down. I always try to click the Shut Down first.I haven't had any start up problems, but I'd like to be able to shut down properly.

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