Laptop Corruption - Screen Blackout
Mar 7, 2016
I decided to upgrade my laptop to Windows 10 today. After a few minutes, my mom came in and started pressing the power button. Now the screen is all black. I restart it, and I could hear the start up sound and everything, but I can't see anything besides blackness. I believe my laptop is corrupt but I don't really know.
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Aug 6, 2015
When I am doing something that is moving on the screen, including moving the mouse,having a loading bar move or a blinking cursor, my screen is fine. However, once nothing on the screen is moving for about 2-3 seconds, the screen becomes corrupted and a graphical mush. Once I move something again, like my mouse, the screen goes black for a second then returns to normal, as if nothing has happened. The display will not update itself out of this issue if a key is pressed on the keyboard, unless that prompts another screen, like ctrl+alt+delete.
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Jul 5, 2015
I went to go download Modern Combat 5 because I wanted to try it with ajoystick and the store has it delisted. No longer available?? Is it a windows 10 thing? Can download from Windows 8.1?
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Apr 14, 2016
I have upgraded directly from a Windows Ten Pro ISO downloaded directly from Microsoft, but both sfc /scannow and Dism "restore heallth" run from an elevated prompt report that they cannot repair the image errors. Windows support simply says to "reset" from Update and Security from the Settings menu, but this machine was running CLEAN Windows 8.1 (sfc /scannow or DISM commands reported no errors) and resetting as they suggest will (at a minimum) mean that all of my installed software will be entirely lost.
I am desperate for a person proficient in restoring the integrity of a Windows Ten Pro image (have tried BOTH reinstalling directly from the downloaded ISO (multiple times and from re-downloaded ISO's and doing in-place upgrades). Both methods report the same errors upon reinstallation or in-place upgrade methods.
The running image is corrupt, corrupt, corrupt. What are the command(s) to restore it to health, as was the case with the previous clean 8.1 that was running before the upgrade???
Both Sfc /scannow and DISM restorehealth report that the image is repairable, but it is beyond my understanding how to do do.
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Aug 23, 2015
After installing Windows 10, I reopened some Word documents that have been an ongoing project for the past 8 years. They are long and complex documents including images, artwork and Chinese characters. I found that the formatting of these documents has been completely ruined! Everything has been moved around, some characters have been layered onto of one another and to top it off, the two fonts used for the entirety of the documents have been changed to another plainer font.
After checking the Word fonts, lots of them have disappeared, including the ones I use, and when I tried to import one of the old fonts in from a back up file, Word simply did not recognise it! Does Windows 10 automatically update to a newer version of Word when you install it? Is there any way to revert back to the way these documents were before the update? Manually reformatting them will take an estimated 1-2 years of work I tried looking at doing a system restore but there are no pre-saved restore points so haven't had any luck there, don't even know if it would work anyway..
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Aug 15, 2015
I had upgrade to windows 10 from windows 7. I'm having problems with my directories. I have ran sfc & dism several times, below are the latest log files.
1. sfc /scannow - found file corruption, log file attached.
2. dism /online /cleanup-image /restorehealth - get 0x800f081f error, log file attached.
3. SFCFix.exe - no error found, log file attached.
cbslog.txt 3.79MB
dismlog.txt 447.82KB
SFCFix.txt 926bytes
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Dec 17, 2015
I was getting a random reboot about once every 36 hours, this is the 1st time I got a BSOD before rebooting
All I was doing when the BSOD hit was listening to music using Spotify
I've replaced the power supply and reinstalled windows. I also ran Memtest86+ no issues reported
DESKTOP-K4P77GV-Thu_12_17_2015__14648_04.zip
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Aug 12, 2015
I was trying to fix a problem with my laptop after upgrading to Windows 10 which caused updates to fail. I went and looked at Microsoft support and tried using sfc and dism. Sfc /scannow found corrupt file but couldn't fix them.
Dism /online /cleanup-image /restorehealth and dism /online /cleanup-image /restorehealth /Source:esd:E:SourcesInstall.esd:1 /limitaccess both came up with the error 0x800F081F.
Another issue is that my computer won't shut off completely. The screen goes blank and the hard drive light is blank after the computer turns off, but the fan and the power button is still on.
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Aug 26, 2015
My computer was working fine with Windows 10... but has developed a BSOD issue. I can't think of any changes I've made/programs installed etc, though this is likely the cause. I've run SFC /Scannow along with dism.exe /online /cleanup-image /scanhealth &dism.exe /online /cleanup-image /restorehealth
Everything says it's fine... but I'm still crashing. I've attached a copy of the file created as requested... but I'm very much at my wits end.
WINNIPEG-26_08_2015_190423_22.zip
When first running Scannow, it showed an issue with this file: MicrosoftEdgeSquare44x44.scale-125_contrast-white.png, which I have replaced with another version.
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Oct 10, 2015
I have a Lenovo Thinkpad Edge with an Intel I5 processor, 64 bit with no hardware upgrades (stock). I had accidentally stepped on the screen (fell off my lap and then crunch) which was mangled beyond repair, so I have been using it similar to a tower, with a VGA and/or HDMI connected monitor (my HDMI cable went bad, I picked up a new cable but hadn't hooked it up to the second monitor. I started my free upgrade from Windows 7 Home Premium to 10 last night. I woke up to the black screen/mouse pointer issue which is what brought me to this thread. I tried the recommended fix:
1. Hit ctrl, type in password and enter
2. Win Key + P + Down Arrow. (Win Key + P only seems to do the same thing)
This brought up options to
1. Disconnect projector (Tried this and lost connection to the VGA even after reboot)
2. Duplicate (Screen is still black with mouse cursor, but I saw a little bit of red and blue pixels at the bottom where the task bar should be until I disconnected and re-connected the VGA, then it was back to black screen and cursor)
3. Extend (still black screen and cursor)
4. Connect Projector (still black screen and cursor)
I'm not sure what to do. I must have some OS installed, because I am able to also perform these operations from my USB Keyboard/Mouse. I'm just not sure how to get Windows back on my VGA connection (I haven't tried HDMI because I did not have it connected when I ran the update.) I thought Duplicate displays would do the trick, but apparently not. For as beat up as the laptop is on the outside, the hardware performs fine. I also have a 2nd laptop (work laptop, also a Lenovo W541) that I can use if any solution involves downloading something bootable.
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Aug 8, 2015
I have this BSOD while playing youtube.
crash dump file: C:WINDOWSmemory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x109 (0xA3A01F5A6788B6B1, 0x0, 0x4CA3D042862E2DA4, 0x101)
Error: CRITICAL_STRUCTURE_CORRUPTION
Bug check description: This indicates that the kernel has detected critical kernel code or data corruption.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
KELVIN-PC-Sun_09_08_2015_113755_86.zip
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Jan 5, 2016
I reinstalled windows the day before yesterday and since then every time I turn my laptop on after entering my password the screen turns off for like 2 seconds then turns back on. This have never happened to me before. I tried putting my old windows back via Macrium Reflect and I even tried reinstalling it again but neither of those things worked. I have an Acer Aspire V3-572g laptop.
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Sep 30, 2015
I was working on this laptop when quite often, after startup or in the middle of something (random), the screen goes blank and flickers, with random lines, etc. but you can't see anything.
When I am able to actually see because the problem hasn't started yet, everything works fine, no slowdowns, etc.
Moving the lid does nothing to alleviate the problem.
What is the potential causes? GPU? Battery? HDD? I did a BIOS test that said the HDD needed to be replaced. Laptop is older, back in the times of Vista. But I don't think it is the OS because this happens right at boot sometimes, other times at the logon screen, and others while inside.
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Aug 6, 2015
I have a Dell Inspiron N5110 from 2011. Windows 10 is installed and working, Using it right now but with an external monitor. Found several posts about booting into a black screen but they seem to only be the case when there is a cursor floating round as well.
My problem is that when I boot up the laptop I get the windows 10 loading screen. Then it goes black and stays black. The screen is definitely on but not showing anything. And I've left it for an hour and nothing happens. But when I plug in a second monitor it works on there and seems to detect this second monitor as the only one. Once this monitor is attached, the laptop screen turns itself off and cannot be turned back on, not even to the state it was in before of just being black.
Checked and all drivers are up to date. If I change the settings, by hitting windows key and p, to extend the screen then i can drag the mouse from the second monitor into apparently nothing so I really can't tell if the computer knows about its own screen or not. Also sound is working through the laptop.
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Sep 20, 2015
I have a ASUS N53S and after having upgraded to windows 10, I came across a few issues. The update when well and windows 10 is working on my laptop, however, I have an issue where I am presented with a black screen when i start my computer. I do see a ASUS screen and a windows boot screen before it goes black, however after the windows boot screen passes (the one with the blueish window icon) the screen goes to black, but it is still on (meaning the monitor is still turned on just not displaying anything). This issue occur after i restart ( few days before doesn't on the laptop). I try to on and off the laptop for few times but still the same problem and the last time i restart again and left it for a night and it doesn't change which still in black screen. So, now what should i do to let it display with desktop since now still in black screen with movable mouse.
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Sep 7, 2015
I downloaded windows 10 and all had been running smoothly, however, when I turned my laptop on this morning my background was black and about 20 new icons had appeared on the desktop all of which were just white and blank, i normally only have rhe recycle bin. i tried to run things but nothing worked, i also couldn't get the start menu up, I've tried restarting but it isn't doing anything.
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Oct 30, 2015
I am having a hard time trying to get back to normal mode. My external monitor vga driver was automatically turned off when computer restarted in safe mode. Now, I am working blind, I know there is a sequels of keys to press when computer starts up in order to return to normal mode.
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Dec 16, 2015
I did a clean install on the Nvidia Drivers (Optimus Technology is On) and restarted the Laptop, Then I installed the drivers and restarted again. After the second restart, the Laptop stopped getting to the login screen, it just keeps showing the loading circle from the mouse. And after lots of time it will stop spinning the circle and will just have the mouse cursor on screen. It stays like that forever.
Alienware 17 R1
Processor: i7-4700MQ
GPU: GTX 780M
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Nov 30, 2015
I have a new all in one desktop. I want to use the monitor as an extenal screen for my laptop. I connect the hmdi lead from the laptop to the AiO hdmi input socket. The laptop 'sees' the external monitor (Fn and F5 tells me this) but the monitor will not detect the laptop.
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Aug 11, 2015
Whenever I close my laptop lid to put Windows 10 to sleep, it won't turn off properly - the computer continues to run, as indicated by the power button and the three lights on the side of the laptop, but I'm stuck on a black screen and the only way to get out of it is holding the power button and turning it off completely. Anyway to fix this?
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Jan 3, 2016
Asus x54H screen goes black in win 10 when laptop is plugged off and on battery
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Jul 30, 2015
I have a dell insperation and after having upgraded to windows 10, I came across a few issues. The update when well and windows 10 is working on my laptop, however, I have an issue where I am presented with a black screen when i start my computer. I do see a dell screen and a windows boot screen before it goes black so i know the issue is not a hardware issue, however after the windows boot screen passes (the one with the blueish window icon) the screen goes to black, but it is still on (meaning the monitor is still turned on just not displaying anything). The reason i know that windows installed fine is that external monitors do work, just not my laptop monitor. I have already reinstalled windows 10 and have made sure all my drivers are up to date. Windows 10 is just not recognizing my laptops screen as a usable monitor.
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Aug 5, 2015
I recently upgraded my laptop from Windows 7 to Windows 10 64 bit and shortly after it was completed, everything was working fine until the screen suddenly went black. The computer was still running but I could not see anything on the screen to restart the computer so I closed the laptop so that it would shut off to sleep. Coincidentally a power outage happend lasting for about an hr after. When I am finally able to boot up the computer, it show the ASUS splash screen and the windows logo with the loading spin cycle but then shows a black screen after. My guess is that the OS may have been corrupted or something so that I plan on backing up my hard drive before going to a tech shop. I'm not sure what the issue is but it seems like I may have to reinstall the operating system. i have an ASUS N61J. I can't boot into bios or safe mode and can't get passed the black screen to log into my user account.
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Oct 8, 2015
I was watching some vids on YouTube and then all the suddenly a msg pops up on my taskbar. I was going to see what it has to say but then the screen all the suddenly starts flashing. I clicked once and it went dark. I put it on hibernation then woke it and I was able to move my cursor but the OS didn't respond. It's ok now but I am afraid of viruses and things like that. The message icon was a triangle with an exclamation mark in it. I am currently running Windows 10 64-bit on a Lenovo T410
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Jan 19, 2016
I've had an issue with my laptop : it randomly turns off when I play some games without even a blue screen or a crash of any sort. It only happens with some specific games and happened a few times on each, something like once every several hours.
The games I've had these problems with are World of Warcraft, Call of Duty 2 and Civilisation 5. At first I thought this could be caused by some sort of exception unhandled by my processor, but it would give me blue screens, not just my computer turning off.
I've read online that it could be caused to overheating but WoW worked just fine when I was using it on the same laptop with windows 8.1, and amongst all the other games I play on this pc, WoW, CoD 2 and Civ 5 are really not the ones that use the most resources.
Note that it doesn't turn off like it would by just shutting windows down, there's no windows 10 shut down screen or anything at all and the programs running don't close before. It just goes black instantly.
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Aug 7, 2015
I have been having a problem with disabling the touchscreen in my windows 10 laptop. At one point, my laptop fell on cement. Luckily no hardware was damaged except for the screen's glass, losing its touchscreen capability. The problem is that the screen keeps recording false touches, making it difficult to get work done. I took the liberty of disabling the screen on Device Manager, however, after a few boots, the touch screen was somehow re enabled. I tried uninstalling the device, but it is built into the windows operating system and would simple be re enabled at the next boot. Is there any way to keep windows from recognizing the touchscreen without physically removing the touchscreen?
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