Laptop Never Shuts Down Or Restarts After Upgrade

Aug 3, 2015

Whenever I hit restart or attempt to shutdown my system, it proceeds to show me the blue "Restarting" or "Shutting down" screen with the white dots going round in a circle and NEVER shuts down.

I have no problems letting the system sleep or hibernate but restarting or shutting down doesn't work. I have to resort to long pressing the power button.

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Hitting the reboot key had the install attempt to reinstate the original OS. This failed.

I'm presently in the situation where a reboot asks for the Win 10 installation disk, to enable a reinstall (I presume). Obviously I do not have an installation disk.

Not to be deterred, I attempted to reinstall a relatively recent Win 7 image using my Dell software recovery disks. Things seemed to proceed in an orderly fashion until at a point I received a blue screen of death a consequence of the disk software saving my computer from terminal damage (as if I wasn't terminally damaged anyway) .

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