Laptop Screen Won't Turn Back On Without Closing Lid (Asus Ux501vw)
Mar 23, 2016
I got a Asus ux501vw laptop a couple of months ago and have been having an issue with the screen not be able to turn back on after it turns off.
I'm running Windows 10 x64. The issues happens in any resolution (it's a 4k screen but usually I run 1080p for better software compatability).
This happens when it goes into power saving mode or I use fn7. I can't get the screen back on unless I close the laptop lid and sign back in again. When it happens I can sometimes change the brightness and I can hear notification noises which suggest the laptop is running fine without the screen being on.
Steps I have tried with no result:
- rolling back gpu driver to version thathat came with laptop
- updating bios and chipset (recommended by asus)
- resetting the power management settings
Some weird findings:
- in safety mode there is no issue (though when the screen shuts off I can see the backlight is on full which is different to normal boot)
- If there is a second monitor plugged in the issue goes away (in either extend or duplicate)
- if there is no second monitor plugged in and I hit f7 the screen won't turn back on. As soon as I plug in the second monitor the screen comes back on.
What could be causing this? Is there some monitoring program I should use to find out what is happening when the screen is supposed to be back on but it's not?
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