Laptop Will Not Boot And Is Stuck On A Blank Blue Screen
Sep 18, 2015
I downloaded and installed the Windows 10 upgrade on Tuesday. Since then my Dell Vostro 3550 laptop will not boot and is stuck on a blank blue screen. I took my laptop to Geek Squad at Best Buy yesterday and he told me Windows 10 is installed but it will not boot. He loaded their MRI operating system with my CD/DVD drive and he told me my files are still on my laptop. They wanted $100.00 to get my files of my laptop into a flash drive. The flash drive cost $30-40. In order for them to fix my laptop, I would have to pay $200.00 for a one year service contract. Then, to solve the problem, they would delete all of my programs, and possibly all my files, from my computer. That totals a minimum cost of $340.00 and that is if they do not find anything else wrong. I told them I could not afford that and I took my laptop home.
When I got home, I tried again to boot my computer and I got this message: WDF_VIOLATION. I ran a pre-boot diagnostic and I got error code 2000-01 42. Msg: Hard Drive 0 - self test unsuccessful. Status = 7. I looked online for information on this error code and found people saying that this means the hard drive has gone bad and needs to be replaced.My laptop was absolutely fine before I downloaded Windows 10 on Tuesday. Now my hard drive is destroyed and my laptop will not boot!
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