Lenovo Y50 Black Screen Post Login

Aug 6, 2015

Last night I set my lenovo y50 to update to windows 10 after I went to sleep. Now that I'm awake i get the windows 8 lockscreen but after I enter my pin I get a black screen with a cursor. I can open taskmanager, and I have gotten several error messages regarding ismagent.exe and sethc.exe.

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The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

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I upgraded a desktop computer from Windows 7 ultimate to Windows 10 and there seems to be an annoying black screen issue which happens before the login screen.

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I already tried the following:

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I have a new Lenovo ThinkPad Yoga 14 with the NVIDIA 940M discrete graphics option, and after a clean install of Windows 10, maximising pretty much any application results in a blank (and faintly flickering) screen.

I got my unit about a week before Windows 10 was released, and intentionally didn't use it much for that first week. Then, shortly after release, I downloaded Win10 as an ISO using Microsoft's own tools, wrote this to a DVD, then booted the laptop using an external USB drive, carrying out a completely clean install (and blowing away the 8.1 restore partition, which in hindsight might have been a mistake). I allowed Win10 to install all drivers, then went to the Lenovo site for anything missing. End result is that pretty much any application (excluding the Edge browser) blanks the screen when maximised.

After that, I went back to 8.1 - again with a clean install due to no longer having a restore partition, and documented the steps taken this time:

Installed 8.1 from downloaded ISO written to DVD, via USB DVD drive
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For each of the last three releases of the NVIDIA drivers (in case there was a problem with a particular release), being 352.30, 353.30, and 353.62:
> Installed the driver

[Code] ....

End result is a fully working 8.1 install - no problem with maximising applications.

I then disconnected from the network and did an in-place upgrade to Windows 10, again documenting the steps taken:

Immediately after installation, there were no Intel drivers and no NVIDIA drivers installed
Display was using Microsoft Basic Display Adapter only
Maximising an app instantly blanked the screen - interesting given the lack of vendor-specific display drivers installed at this point...
Connected laptop to network again and allowed Win10 to install all updates (including drivers)
On restarting, drivers were automatically present for Intel HD Graphics 5500 and NVIDIA 940M
Testing maximising an application again blanked the screen
As a test, the 940M was disabled via device manager and all GeForce drivers uninstalled
Testing maximising an application again blanked the screen

I've tried a further Windows 10 clean install since the above, but with the same result - doesn't seem to matter regarding the installation order of drivers, etc, or if I manually download these vs letting Win10 or Lenovo's system update application install them...

Plugging in an external display via HDMI shows no such issues, e.g. maximising applications is fine. If the display is mirrored, the internal screen still flickers with maximised applications.

On talking to Lenovo support yesterday, the response was that this "is a Windows 10 problem" and that I "should contact Microsoft" for a resolution...

I know I can go back to a clean Win8.1 install, but would much rather be on Win10.

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[URL] and uploaded an image and hit apply. Of course right after doing that I went to lock my PC to see if it worked, and as you can tell... it didn't.

I've tried rebooting and it hasn't worked. It's just very rapidly flashing between a blue screen w/ a loading circle and my lock screen image.

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I have a Lenovo Thinkpad Edge with an Intel I5 processor, 64 bit with no hardware upgrades (stock). I had accidentally stepped on the screen (fell off my lap and then crunch) which was mangled beyond repair, so I have been using it similar to a tower, with a VGA and/or HDMI connected monitor (my HDMI cable went bad, I picked up a new cable but hadn't hooked it up to the second monitor. I started my free upgrade from Windows 7 Home Premium to 10 last night. I woke up to the black screen/mouse pointer issue which is what brought me to this thread. I tried the recommended fix:

1. Hit ctrl, type in password and enter
2. Win Key + P + Down Arrow. (Win Key + P only seems to do the same thing)

This brought up options to

1. Disconnect projector (Tried this and lost connection to the VGA even after reboot)
2. Duplicate (Screen is still black with mouse cursor, but I saw a little bit of red and blue pixels at the bottom where the task bar should be until I disconnected and re-connected the VGA, then it was back to black screen and cursor)
3. Extend (still black screen and cursor)
4. Connect Projector (still black screen and cursor)

I'm not sure what to do. I must have some OS installed, because I am able to also perform these operations from my USB Keyboard/Mouse. I'm just not sure how to get Windows back on my VGA connection (I haven't tried HDMI because I did not have it connected when I ran the update.) I thought Duplicate displays would do the trick, but apparently not. For as beat up as the laptop is on the outside, the hardware performs fine. I also have a 2nd laptop (work laptop, also a Lenovo W541) that I can use if any solution involves downloading something bootable.

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