Local Admin Password Lost During Upgrade
Dec 15, 2015
My wife's laptop upgraded to Windows 10 from 8.1 several months ago. As soon as it finished she lost access to her old files. And we didn't remember the admin passwords. I created a new account for her. But she needs her old files......emails,recipes,etc. Then we were out of the country for a month.I am not very computer literate. I've probably spent 60-70 hours trying to learn because of this problem. I stumbled through Ophcrack with no luck. I used the Utilman reset last week. I reset the 2 local admin passwords to blank and created a new admin account. There was another administrator account that I couldn't reset. I don't know if it is a higher authority or what.
The new Local Account Administrator I created seems to have limitations. Some things I've tried,it responds I don't have permission. I changed my wife's acct from admin to user.I thought I would be able to reset her password. It doesn't give me that option.
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Product Name: P3X7A#ABA
Operating System: Microsoft Windows 10 (32-bit)
see attached
Got this computer on HSN last November didn't open till xmas. In set up thought it was odd I ended up with a sign-on of just using a "pin". Wondered why it didn't take the password I wanted (and have since no recollection of what it was) . Anyway now I realize that it's saved password for the administrator password so when that was needed.
so here I am I keep getting a screen it's telling me wrong password and then having a very frustrating time. needing to get back in the computer so I can fix it as I have a virus .
also just loaded all my important files and data and get his computer and had not gotten to the point of backing up that I was still very much in the initial set up how I wanted things to be .
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