Lost Programs After Upgrading From Windows 7?

Sep 6, 2015

I have tried to install the latest version of a program that I had installed in Windows 7 but the installation process said that a previous version was still present. The install app offered to uninstall the old version but for some reason did not install the new version. When I tried to install once more I got the same message. I have attached a snip-it picture of the message.

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