Microsoft Products Not Playing Audio Correctly

Aug 2, 2015

Currently any Microsoft products including Powerpoint, Window Media Player, Microsoft Edge, and any other media program by Microsoft. Decides to have corrupt audio, but whenever i use iTunes or QuickTime player audio is clear.

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Is there anyway I can solve this freezing issue/loss of wifi on my own? I'm thinking of taking it back to the computer shop (they've had a hard time trying to find out what's wrong with it) but I'm sure they'll charge me again and I'm not willing to end up paying a lot to get this fixed. Might as well buy a new one if it costs more than $500 to fix...

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She was unable to get into safe mode, as I have read turning off fast boot can solve this issue, or perhaps a clean boot...

before upgrading she had had McAfee and avast installed, I planned to uninstall McAfee after the upgrade...

I did a true image backup first, so that is an option also...

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