OS Causing System Crashes?
Feb 10, 2016
I've got a custom built gaming pc which was running windows 7, ran perfectly for around 2 years, got offered the free upgrade to windows 10 so obviously took it..
It was around a month after the install that my computer cut off and restarted on its own, which I thought nothing of, possibly a program crashed and caused a cut-off or something. So that was that, it came back on and it was fine, for another month...
After the 2nd cut out (2 months after upgrade to windows 10) I then took it to my local computer shop, mentioned that its been cutting out ever since upgrade, and they tested the CPU, RAM etc with 3DMARK and results came back fine, and the problem is aswell that it never cut out whilst in their hands.
After being told theres nothing wrong with the hardware, they said to monitor the problem and keep them updated.
6 months down the line...
Cut outs are now happening intermittently, it can be on for 10 mins and cut out, and it can stay on for hours and cut out, but are obviously doing it a lot more frequently than at first. So I decided to try another computer shop to check the hardware, so they disassembled the computer, tested every component, and put it back together, again reported no faults with hardware. They reported that the copy of windows 10 that's installed is corrupted beyond repair, and a fresh install of windows may be required, and they asked for my product key, which after moving house I cannot find for the life of me.
I've had 4 remote access sessions with Microsoft and everything they've tried hasn't worked (one guy downloaded the ISO files and told me to install it myself because he's due for his lunch break !!!!!!
I've tried the in-place upgrade, and after this, my comuter tried to start 3 ties, then came up with an error saying windows is having a problem loading files, so I done the re-install whilst keeping files.
Again this hasn't worked, is there anything else that can be done other than fresh installing windows as I cant find the product key!
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