Random Shutdown / Sometimes Reboots - No BSOD Or Memory Dump Files
Oct 13, 2015
I have been fighting with my computer for about four weeks now, and I am not getting anywhere. In a nutshell, my computer started to randomly shut down and seldom reboot. There are no specific patterns I notice, except that when I try to find out what's going on the random reboots/shut downs happen more frequently (3-5 time per hour). When I just use the computer, it lasts longer without any issues. I may get between 1-4 hours. No BSOD and no error.
Now when the computer shuts down, it is a hard shut down. It is as if I turned off the power button from the PSU itself and turned it back because when I turn the computer back on, it turns on briefly and shuts down again, turns on again, beeps the all things okay beep, and boots to window. It is worth noting that this behavior started happening without adding any new hardware, software, or driver.
Here's what I have done so far to try to ameliorate/diagnose the issue.
1) I reset the PC - Here's my post on that issue if you want to take a look.
2) I did a clean install - (truly clean install).
3) I boot into the Bios, and it stills reboot/shut down (this causes me to suspect a hardware issue, but what?).
4) I open the case and ensure that everything is properly seated on the MOBO.
5) I cleaned out the PC of dust
6) My temperatures are normal, no overheating going on.
7) I ran ad-ware/spyware check - nothing has been found.
8) I ran a virus check (yes, with windows defender) - nothing came up. I don't think it's a virus since the problem continues even after a clean install.
9) It's not a lack of power issue. My PSU is 1000W and I am not using that much power.
10) I did a stress test for over an hour, and everything was normal (this causes me to doubt it is a hardware problem).
11) I am sure I have done more than the before mentioned steps, but I can't remember them all.
At this point, I suspect my issue might be hardware related; however, I really do not know what this could be, and I do not want to start buying new hardwares (i.e. PSU) without knowing what the issue really is, particularly when it endured a stress test without any issues. I thought of applying a thermal paste/grease on the CPU, but since I am not overheating I don't think that's necessary. So, I am at a lost on what my next steps should be. I am not savvy enough on reading memory dumps files... my computer is not generating any of those files anyway. But I know I can force my computer to generate them.
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Oct 29, 2015
I am running Windows 10 (64-bit), but this problem also occurred on 8.1 and 7 (both 64-bit) with clean installations. I am also dual booting Ubuntu Studio 15.04, but more on that later.
When I boot my PC into 10, I have up to ten minutes before my PC either resets forcefully by itself, or freezes and never recovers. When I check the Minidump folder afterwards nothing is there.
I have replaced both my CPU (amd fx-6300) and PSU (corsair cx500m), and tested my RAM (with both sticks or just one), but none of that has fixed the problem.
My BIOS settings are at their defaults, no over/underclocking or over/undervolting at all.
The odd thing is, Ubuntu Studio runs fine with no crashes as far as I can see *EDIT: NOT THE CASE* , but if there was a software problem surely there would be a dump file?
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Feb 10, 2016
I would get a black screen for a few moments, before the computer just restarts. No BSOD, no screen tearing or strange noises from the case, no indication whatsoever that it was about to restart. So I started trying to figure out what was wrong. Using Bluescreenviewer and WhoCrashed? I found out that it was a 0x124 error citing the ntoskrnl at fault. Reading online, it seemed that this was generally caused by either a thermal issue, hardware problem or in some cases driver problems.
I started updating everything I could. Graphics drivers, mouse drivers, keyboard drivers, BIOS drivers, etc. Still got the restarts. They seemed to be appearing only when I was playing games (don't use this particular PC for much else, so took a while to realize), so I decided to check thermal issues. Using MSI Afterburner and CPU-Z, I found that my CPU was never reaching any significant heat (my Hyper 212 EVO keeps it under or around 40C even under heavy load), and that while my graphics card got hot, it never went beyond 70, so it didn't seem to be a thermal issue there.I ran memtest86 to try to identify ram issues, and it came back, after a night of running, clean. I did a dskcheck /r, and while it took a bit of time, it too came back alright. In order to truly rule out driver issues, i reinstalled windows 10, and still it kept happening.
I read online that there was a chance that the power supply could be acting up. Since I had been meaning to update my graphics card, and needed a new power supply to go with it, I decided to do that. I plugged in my new PSU, and my new GPU, and it went fine for about a day or two before the restarting resumed. I tried playing with the case side open, to truly rule out cooling issues, and it still restarted. I moved the computer, and plugged it straight into the wall because I had a suspicion that maybe the extra cable wasn't giving it enough juice, but it still restarted.
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Tl;dr
Restarts started after some inactive time. Seems to be a 0x124 bsod error
Tried the following:
-update all drivers
-update BIOS
-re-roll to previous versions of graphics drivers
-re-install windows 10
-purchase new PSU and GPU
-memtest86 came back ok
-dskcheck /r came back ok
-tried playing with side off
MSI never shows the CPU or GPU going into any dangerous territory in terms of temps.
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Sep 12, 2015
Upgraded from Windows 8.1 Pro to 10 Pro. I think I took care of the update bug so I don't believe it is the issue.
Updated GForce Drivers after using DisplayDriverUninstaller.
SSD C: Drive firmware updated.
Ran Memtest86+ on each stick for 8 passes with no errors.
Updated audio drivers.
Updated network drivers.
Updated SATA drivers.
Ran Windows Defender Full Scan with no findings.
Ran Malwarebytes Full Scan with no findings.
It happens when I play games. I ran one 3DMark test with no issues. Ran it again and it reset as it normally does. I ran Furmark for 5 mins with no issue.
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Dec 17, 2015
I was getting a random reboot about once every 36 hours, this is the 1st time I got a BSOD before rebooting
All I was doing when the BSOD hit was listening to music using Spotify
I've replaced the power supply and reinstalled windows. I also ran Memtest86+ no issues reported
DESKTOP-K4P77GV-Thu_12_17_2015__14648_04.zip
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Nov 24, 2015
I wasn't quick enough to note down the full error as Windows did a crash dump, but I did notice the offending file was an Atheros driver. This was confirmed by Control Panel | Reliability Monitor
Source
Windows
Summary
Shut down unexpectedly
Date
24/11/2015 10:35
Status
Report sent
[Code] ....
I've used the DM Log Collector to get the DMP file, but I'd quite like to study it myself, and send relevant parts to Alfa (who make the offending Wi-Fi adaptor with the Atheros chipset).
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[URL]
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Aug 15, 2015
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Long crash dumps link: [URL] .....
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PC Specs:
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