Random Freezes And PC Becomes Unresponsive After Upgrade
Sep 27, 2015
I upgraded from a fully-functioning Windows 8.1 to Windows 10 this weekend. The upgrade process seemed simple enough, but I am suffering from intermittent freezes which can only be resolved with a full (hardware button) reset.
At a random time - after anything from 5 to 50 minutes - the screen will suddenly power off (the monitor itself will usually tell me it is going into sleep mode). Sometimes I'm in the middle of something; sometimes I've gone away and have returned to an unresponsive PC. Sometimes I will see the mouse cursor and desktop freeze for about a second before the screen goes black; sometimes I won't. If I'm playing music, it will stop. Ctrl-Alt-Delete doesn't do anything - but the hard drive light still flashes, as if Windows is still running. (The error logs don't *seem* to show anything out of the ordinary, other than that I then have to do a socking great reset!)
I've tried various things already - I've made sure the graphics drivers are up-to-date (via an install from scratch); I've disconnected everything from the USB ports; I've booted with everything in Startup set to disabled... But the problem keeps recurring, and I really don't want to have to scrub everything I've got and do a 'nuclear' install. (In theory, I'm dual booting with Windows 7, but have not booted into that for years, probably.)
Safe mode seems stable, as does the screen before you actually log on, so I'm inclined to think it's a driver issue or something, but they're all up-to-date, too. I'm running a single monitor, BTW.
Where to look in those error logs...
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==================================================
Dump File : 080415-8234-01.dmp
Crash Time : 8/4/2015 10:48:25 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
[Code] ....
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OS:windows 10 pro
MOBO: MSI 970A-G46
RAM: 8gb gskill 2133mhz
OS drive: samsung evo 840 evo 250gb
XTRADrive: 1tb WD drive
G CARD : nvidia gforce gtx 970
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Samsung 840 evo ssd firmware update
updating windows (currently up to date)
google'ing other error related things and trying those solutions
chkdsk passed
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By that i mean when i look at the event viewer I see multiple errors at and around the time of freezing most recently:::: Microsoft.Windows.Photos_8wekyb3d8bbwe!App failed with error: The remote procedure call failed....
Also :::: Faulting application name: backgroundTaskHost.exe .........
And ::::: Metadata staging failed .........
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errors
::Audit events have been dropped by the transport. 0
::Metadata staging failed, result=0x80070490 for container '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'
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Then crash #2
no errors only 4 warnings
::The Network List Manager reports no connectivity to the internet.
::A connection to the Windows Update service could not be established.
::The Network List Manager reports no connectivity to the internet.
::A connection to the Windows Metadata and Internet Services (WMIS) could not be established.
these warnings are the same warnings from the last crash
My DM log : DESKTOP-H4GHN9S-Wed_02_17_2016_171112_57.zip
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Current build: Intel Core i7-5820K, EVGA GeForce GTX 980 Ti, Fractal Design Define R5 (Black) - xnaasDT - xnaas's Saved Part List - PCPartPicker
Old build (until I update my site): Desktop Specs
Dump files:
[URL]
How this started So I was running on my old build just fine. I wanted to upgrade from an i7 to make streaming hurt a bit less and maybe experiment around with some server stuff. Anyway, I went to Fry's on Sunday(?) and bought everything. I got Windows installed and everything the following day (Feb 1, where the first BSOD occurs). When I installed Windows, I completely wiped my SSD and did a new install of Windows 10 Pro via USB. Installed all my drivers and thought everything would be good to go. BSOD on day 1. I thought it couldn't be too big of a deal and went on.
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chrome browser - click to open, nothing happens. maybe 20 minutes later if I don't restart, it will open.
windows store - won't open.
windows store games - won't open.
windows explorer - won't open to browse files, click and nothing. same as chrome, maybe 20 minutes later it will open.
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Some times when I boot up, everything works perfectly, no issues. But like I said, maybe every 3rd bootup, or after waking from sleep it doesn't function correctly.
Not sure what info I need to include about the PC, but it is all new components.
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That's what it looks like when I right click on the desktop. I also can't copy/paste between applications and lots of stuff is unresponsive e.g. buttons in some applications. I can't even install anything because the buttons are unresponsive.
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