Reset Resulted In A Broken Laptop
Aug 11, 2015
Yesterday I used the "Get Windows 10" option on my Windows 8.1 HP Envy-15 laptop. The process seemed to work fine and I managed to login and use the new OS fine. However, I decided that while I was installing a new OS that I might aswell clean the system back to the Windows 10 factory settings. To do so I used the Windows 10 reset option within settings. It didn't seem to be finished when I went to bed so I left it on overnight (for a grand total of around 15 hours of reset), but when I awoke it was still at the 30% I left it at it.
I decided to reboot it and this went into a Windows 10 screen which I promptly hit the "Exit and retun to Windows" on, however this did not work and now whenever I boot the system it shows the HP logo, then a black screen then back to the HP logo in a loop.
I've created a Windows 10 USB and tried to run that on the laptop but I can't seem to get into the BIOS settings either after trying the usual ESC, F12, F8.
Cleaning the keyboard whilst the computer was in the loop bought the BIOS up for a second and then it disappeared again and I can't seem to get it back as I do not know what buttons I pressed.
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