So I was having a problem with my laptop stuck in a "Diagnosing Your PC" loop and then it would say, "Bad_system_config_info", and start the loop over again.
So I booted from a Windows 10 USB to repair/reset it with the "Keep My Files" option. Since then, it's just been stuck on a blank blue screen for the last 20 minutes.
Is this part of the reset process or did something go wrong?
I downloaded and installed the Windows 10 upgrade on Tuesday. Since then my Dell Vostro 3550 laptop will not boot and is stuck on a blank blue screen. I took my laptop to Geek Squad at Best Buy yesterday and he told me Windows 10 is installed but it will not boot. He loaded their MRI operating system with my CD/DVD drive and he told me my files are still on my laptop. They wanted $100.00 to get my files of my laptop into a flash drive. The flash drive cost $30-40. In order for them to fix my laptop, I would have to pay $200.00 for a one year service contract. Then, to solve the problem, they would delete all of my programs, and possibly all my files, from my computer. That totals a minimum cost of $340.00 and that is if they do not find anything else wrong. I told them I could not afford that and I took my laptop home.
When I got home, I tried again to boot my computer and I got this message: WDF_VIOLATION. I ran a pre-boot diagnostic and I got error code 2000-01 42. Msg: Hard Drive 0 - self test unsuccessful. Status = 7. I looked online for information on this error code and found people saying that this means the hard drive has gone bad and needs to be replaced.My laptop was absolutely fine before I downloaded Windows 10 on Tuesday. Now my hard drive is destroyed and my laptop will not boot!
I've been using Windows 10 for few weeks now and it's been really good.
8GB Ram
1 TB Hard Disc
Asus Motherboard
i5 processor
Used the PC as I would normally do and shut it down last night. Recently installed the latest update for Win 10 as I recall. Otherwise no new changes or installation to the system.
So now when I switched it on its showing Automatic Startup Repair and it diagnose the PC but fails every time and shows a blue screen of startup repair where I can:-
- reset PC (reinstall but this fails at 36%)
- system restore or image restore ( but can't use either)
- startup repair (doesn't work either)
- command prompt (tried sfc/scannow and they won't allow me to do so unless I restart but keeps getting same error.
Tried unplugging the hard disc etc but same old loop again.
It has happened twice since I installed windows 10 in the last two weeks.
I have the default blue desktop in 10 and I also have a rather old ATI Radeoon HD 4600 graphics card, though the driver date in device manager is January 2015.
Whilst browsing facebook on two occasions the screen has just gone a totally blank blue colour, no error messages or anything like that. I have to hard restart, as task manager won't come up, and windows 10 starts fine again, doesn't go thorugh CHKDSK or anything.
WIndows 7 works perfectly on my other partition so not a hardware or monitor problem just specific to windows 10.
I have msi laptop Windows 7 now I updated online to Windows 10 and reset. After reset now my laptop screen is blank and dash line blinking on top left side. Nothing working tried lot by pressing f10, f2, ctrl+alt+del...
View 7 RepliesI have been trying to download windows 10 on my laptop (windows 7). It does the download and looks like it is all downloading fine and it starts rebooting and then it goes to a blank blue screen and doesn't go off the screen. I have to turn my laptop off just to do something on it, it then restores my old version of windows and doesn't download windows 10.
I then check the update and it says "failed" with the error details "code 8007002C"
My pc is unable to start-up after attempting to reset it(fresh reset). It is in a restart loop and when I try to turn it on the Windows 10 logo appears but then a blue screen appears saying "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we will restart for you." This then lets the PC restart and this restart process happens again. I have tried pressing F8 while it boots up to try to get it into safe mode but had no luck.
View 1 RepliesWhenever I on my computer after I wake up or come back from work, my windows sometimes do not boot up fully. it will load and then gets stuck on an empty orange screen (might be related to the fact that I have orange set as my colour theme for my windows 10). I will then hold on to the power button on my computer to force a shutdown. Right after that, I will power on again and the computer starts up fine.
This has been occurring for a while - I didn't have this issue when I first installed (upgraded from windows 8) windows 10.
I tried googling my issue, and I have turned off Fast Start-up under power options but it did not solve the problem.
i did a full reset last night with the clean driver option, it was staying ar 99 percent for awhile last night so i went to sleep. this morning i woke up to it just stuck at being a black screen.i tried rebooting but it just goes back to a black screen after showing the blue windows icon. what should i do
View 9 RepliesThe most recent update has bricked my PC and I am stuck on the boot up screen, I have tried pressing F8 on boot up but don't get the option to reset it, what to do?
View 2 RepliesSo I have read a couple of articles of people with the same issue and they're saying that i should uninstall the graphics card drivers, and reinstall them, and i have done that and I'm still getting the same problem. I can't play any games and it's rough.
CPU: AMD FX-6300 Six-Core 3.5 GHz Processor
GPU: SAPPHIRE DUAL-X Radeon R9 280
Ram: (2x4) Corsair Vengeance 1600
PSU: CX600 — 80 PLUS® Bronze Certified Power Supply
MB: GIGABYTE 970A-D3P
I got windows 10 installed no problems last week and all was going fine until yesterday. I couldn't get into the store and a couple of apps didn't run. I tried everything to reset the store app and everything so last resort I went for a reset. And its all grand reset no problem, completed everything and reset but now I'm stuck at the lock screen. Obviously the driver's for the mouse ain't installed now because I can't slide the lock screen up to enter the login. what do I do now?
View 2 RepliesLast night I was watching a dvd on my desktop when all of a sudden a blue screen came up with a frowning face and said that "Your computer ran into a problem and needs to restart, its collecting info and will restart." It happened quickly so I didn't see what the error was but now my PC is stuck in a loop where it restarts and loads into an empty blue screen. It stays on that blue screen for a minute or so and then restarts again. I tried going into my BIOS or starting in safe mode but my PC won't go into them.
View 9 RepliesI returned home from work today to find that my computer won't boot. Great, it's going to one of those weeks... After the bios screen and the windows 10 logo, the computer hangs on the following screen, blue background with the spinning white dots. It looks like it's trying to log in, but it gets stuck. The dots never freeze, or at least not in the hour or two I've left it- it just keeps spinning and trying to log in. Before I go further, I'll give you some specs:
Homebuilt Windows 10 desktop, up to date (upgraded from 7 months ago)
Gigabyte z87x ud3h mobo
Haswell i5-4670k
Nvidia 780ti
8gb ram
Ok, where was I. The strange part about this is that everything was working fine yesterday, and I didn't really do anything since then. I upgraded from W 7 to 10 months ago and it's been working fine. There were no windows updates yesterday (Feb 22nd), and I didn't install any other driver or system updates. In fact the only things I did install were the Steam VR test and a game on steam. Nothing else was changed since the last time it booted properly.
Now, onto what I've tried. I'm at a bit of an impasse here because I can't really get the computer to do anything. Booting into bios works, but that's about it. I can't get into safe mode (W10, F8 doesn't work, can't restart into it from desktop, or from login screen).. I've messed around with cables inside the tower, plugged and unplugged hard drives. In the course of restarting many times, I got a "bios corrupt" error, after which it started recovering into the secondary bios (losing all my OC settings and other bios settings). But the problem persisted.
I then tried updating my bios, but I keep getting "invalid file" messages when I try to update from bios/Qflash. Finally, I didn't have a W10 recovery drive, but I downloaded one from Microsoft. Startup repair says it cannot find any issues, and attempting a system restore gives me the error "you must specify which windows installation to restore. Restart, select OS, then select system restore." that doesn't seem useful. Ok, on to command prompt. Trying to enter safe mode from here gives me a "boot config data could not be opened. System device not found."
I'm trying to reset my PC to get out a temporary user profile I'm stuck on. Every time I start the reset process, I am sent to a frozen Choose Keyboard Layout screen. I can't use my mouse or touchscreen to choose a layout.
View 7 RepliesSystem: i7 950 X58A-UD3R Rev 2.0 16gb Ram GTX760. Pretty sure it's a Samsung 250gb SSD.
So I upgraded W7 to W10 via iso. Install made it all the way.
On reboot it's now suck on the black background, windows logo and spinning dots.
My friend's 2 day old Toshiba laptop started giving System Thread Exception Not Handled error, and went into a rebooting loop. I researched this on the web, but none of the usual fixes for this issue would work.
I decided to do a Reset, told it not to save any files.
It did the reset, counting up from 1% to 100% over the course of about 30 minutes, then went to a screen that said "scanning and repairing errors". That took about 15 minutes.
After the scanning and repairing, it went to a 3rd screen that only said "Installing Windows Your PC will restart several times". With a large percent counter in the middle that sat at 1% for about 10 minutes, then went to 2% and is sitting there right now, for about 5 minutes. Now it has moved up to 6%, been at that for about 5 minutes now. Below that in small letters it says "installing features and drivers" This seems odd because I thought it was doing that in the first step.
When I've reset computers in the past (those were Win 8) all I remember it doing was the first of these 3 steps, and then it rebooted and was done. Is this behavior normal in Win 10 or is there a problem here that we should consider returning this computer?
I reset my PC and it booted to Auto-Repair. It said i needed recovery media, but i was able to boot back to Windows through looking at the BIOS firmware then telling it to boot to the primary HDD. I got back to Windows but now i am paranoid next time i boot i won't be so lucky. I have created a recovery disk, but my data may get lost. I have 1.5TB of valuable files on my PC.
View 1 RepliesMy question is, does the Windows 10 option to "reset and keep files" repair everything, including any broken registry things that I might have screwed up? I'm not that experienced with this, so could be a silly question.
Some background info: my computer was basically functioning normally, except for some kind of minor issues (slow downs, occasional program crashes, etc) and warnings that kept popping up in my event viewer yet I didn't really "see" the effects of most of them in everyday computer use (I'm an amateur though). This was not virus or malware related, I don't think. (I ran numerous virus scans and also used virus/malware removal, even though it didn't appear I had any, plus I have Avast and MBAM always on my computer.)
So I'm wondering if I probably screwed up the registry because I stupidly used CCleaner's registry clean-up a couple times, and have since learned I should never touch that.
I ran the Dell diagnostics to make sure it wasn't a hardware issue, by the way, and that all passed.
I had Windows 7 and did the upgrade to Windows 10. I just decided to do Windows 10's option to "reset and keep files" to do a clean install to see if that fixes these things. So I'm wondering if the registry is repaired with that kind of reset? And if it never was the registry that was the problem, will the other potential causes be repaired as well? Just want to make sure I made the right choice to reset.
have an Asus Laptop running Win 10, upgraded from win 7. While reading one of the many links from Facebook, using Chrome as a browser, I got a popup that looked like some kind of ransomware . The popup would not close so I turned off the computer.
Now when I turn the computer on it flashes the Asus logo. Then “preparing automatic repair”, “diagnosing your computer” followed by “repairing your computer” appear. It then tells me that the PC did not start correctly and gives me the option to restart or advanced options. Restart brings me back to this point.
Advanced options gives me three options, Turn orr the PC that does that, Exit and continue to Win 10 that gets me back to the previous step or troubleshoot. Trouble shoot gives me the options to reset or more advanced options.
Reset is either a partial or full removal and reinstall or windows. I have some academic software that I do not want to lose if possible and in any case do not have any media to do a Windows reinstall.
The advanced options gives me six choices.
1 System Restore, but there are no restore points found.
2 System image recovery, but I do not have an image disc .
3 Startup repair, starts the process all over and does not find the problem.
4 Command Prompt, appears to open a working command prompt.
5 Startup Settings, Gives me a non clickable list of options but just continues the loop.
6 Go back to previous build. It warns me that I may lose apps and any changes I have made, but not my personal files.
The System is an ASUS laptop, X54C, made in 2012 with Widows 7 Home premium updated to win 10. I have no other access to the computer.
I have upgraded from windows 8.1 to Windows 10 The upgrade went well and i was able to use my computer initially. After i restarted my computer, i am stuck in Automatic repair loop.
I have downloaded a copy of windows 10 iso image and made a windows 10 USB boot drive. I tried repairing the startup issue as suggested in some of the forums but no joy.
Its a new PC setup three months ago. Sad there was no hardware or app compatibility check before upgrading.
Config: Intel I7 with 16GB RAM. dual boot with Ubuntu
I keep getting the "Automatic repair" at boot time and then it diagnoses and later it says it failed.
I've checked several forums now regarding this error, I've tred the following :
1. I tried setting the recoveryenabled to No in using bcdedit. No use.
2. Tried rebulding bcd, No use.
3. Tried resetting by choosing "keep my files" option{Because they are important and I've several programs installed which i don't want to lose).
4. I did chdsk on all drives.
5. Even though I've restore points, it says no restore points found.
So I finally made a .iso file for W10 Pro x64 and started installing it. Everything went smoothly my PC restarted 2 times. But when it got to 81% (in total) while "Installing drivers and features" it resterted for the third time and then it started giving me the "Preparing automatic repair" and then "Diagnosing your pc" stuff. I was able to launch the automatic reapair and roll back to W7.
View 2 RepliesI just recently got a new pc it had windows 8 but i upgraded to windows 10 it was good for a week until today, I tried to boot it up and its stuck at the windows logo and then it says "preparing automatic repair " and it keeps on beeping. I tried to find bios but i couldn't find it, i pressed every key but no bios. I then put a windows 8 disk but it doesn't have an option to boot from cd/dvd. Msi motherboard ...
My specs:
msi white gtx960 2gb <- gpu
MSI 760GMA-P34(FX) <- motherboard
I have a Windows 10 computer, but whenever I try to turn it on. It just gets stuck on the windows logo. I have tried a recovery USB, but it hangs as well on the windows logo.
When I tried doing an automatic repair, it also hung on the windows logo with Preparing Automatic Repair for hours. I am doing this for my friend, and he doesn't want to loose his important files (yes, i know, he should have backed them up).
During startup automatic repair launches, restart ensues, that's the loop. The error mssg is WDF violation which it seems is related to iTunes. I just can't get out of this loop to do anything about it. I don't have a boot disc. Safe mode is what I would like, but that doesn't work.
View 8 Replies
