Screen Went Black And Cursor Appeared
Jul 29, 2015
My Windows 10 was running perfectly well for one full week. Then this morning I noticed it installed some update and after reboot the screen went black and the cursor appeared.
I tried every thing but nothing worked. I cannot even access the troubleshooting, bios, repair, etc... Nothing.
After it reboots I noticed that if I type my password blindly the HDD LED starts to blink wildly as in loading my start up programs etc....
But nothing else happens when I try Ctrl-alt-del or win-r and type explorer.exe or whatever I can think of.
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Jan 18, 2016
I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.
It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?
The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.
Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times.
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Dec 26, 2015
I cant find a fix to my computer with my Nvidia graphics card here's what happened.
- Windows 8.1 update to windows 10 happens.
- Successful upgrade so i start up games to see changes into fps.
- Graphics card is not working so i uninstall them and try to reinstalled them again but to no avail ( should have restarted my PC i know).
- Get message to start restart on safe mode and so i do so.
- Suddenly I receive a black screen to which after many attempts to fix it via online including the installation media flash drive and the start+P key bind whatever thing.
I am not able to play my games, talk to my family and study for my ISU for my school which i need now because the work is inside! I need to fix this but am running out of options.
Also i wouldn't say am bad with computers I do know how to get to control panel, run commands on cmd, etc. But some detailed course of action explaining what do would useful.
Any link on how to downgrade to windows 8.1 or even 7 would be useful but not necessary, don't want my computer updating something I don't know.
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Jul 30, 2015
I tried to upgrade to windows 10 from 8.1 and i tried 3 times and all I get is BLACK SCREEN after logging in task manager won't work, so i cant check is the explorer.exe isn't working or what. Also the same thing on safe mode black screen with cursor and nothing else.
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Oct 16, 2015
Earlier on my Win 10 computer I did a command prompt, sfc scannow. So I waited for the scan which fixed a problem/corrupt file.
Afterwards it said computer needed restarting so I did just that, but after the windows logo the screen just stays black with the cursor showing.
Ctrl alt del to bring up task manager etc does nothing at all. Tried simply restarting pc again but it's the same every time.
Solved - On a different computer I downloaded the Windows 10 ISO file and burned on to a blank DVD.
I got into the BIOS to change the boot order to CD/DVD first, then inserted the dvd. (you DO get the option to keep or delete your files) The Repair option didn't work, but using a Restore Point did. My files-documents, pictures etc WERE kept.
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Aug 23, 2015
I've been having some issues to get Windows 10 installed. I've got an ASUS ROG G20AJ desktop computer running an i7 processor and a GTX 760 graphics card. I got my Windows 10 update and everything went fine, and the installation process began. The problem is, when it gets to the 32 % of"Installating drivers and features", the screen goes black and I can only see the cursor. The installation process won't complete and it's been like 8 hours now. What should I do??
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Jul 30, 2015
Installed the 'Windows 10 Login Screen Changer' that I found on this forum, clicked 'change background' and bam...black screen. I turned the computer off and on again and still black screen with a Cursor.Ctrl Alt Del does nothing. My keyboard still lights up, and pressing Windows + P brings up the project menu but doesn't solve the issue. Forgot to mention I'm running the newest build of Windows 10 and have been for several weeks without any problems.
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Aug 29, 2015
This has been happening ever since I upgraded to 10 about 2 weeks ago. I start the computer, 3 second ASUS logo, then windows 10 logo comes up and it loads for about 10-20 seconds, then I get a black screen with a cursor for 30-60 seconds, followed by another loading screen and finally the login screen. About the same boot time I had on 7 except for the long black screen. I can move the cursor around during the black screen, and it sometimes has the blue loading circle next to it. I've tried disabling fast startup and my video drivers are up to date.
Device manager doesn't show more than one display adapter, but it does show 4 monitors if I show hidden devices. My BenQ monitor in DVI-D and Generic PnP monitor, which is my TV plugged into the DVI-I port on my 770, and then a hidden copy of each of those. I usually have the TV off with display on my BenQ, but windows seems to think the BenQ is the second monitor, calling the TV the PC screen when I check windows key + P. I don't know if that's relevant or not, but it caused a problem during my win10 install (windows switched to the TV display mid-install.) I tried switching the display ports while booting up but I still had the black screen.
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Aug 9, 2015
I installed Windows 10 yesterday and I had kept my laptop on power and I went away for a bit and when I came back a couple of hours later, my laptop's screen was black but the lights on the laptop blinked so as to show that it had just restarted. So I waited for it to start, however the screen is black and there's absolutely nothing happening.
I googled the problem and found that people could see a cursor or a pointer on their screen but it's not coming for me. Also, my laptop is a 2 year old Dell Inspiron 14z. I need to access my computer, I have to travel in a week. Also, I was updating from Windows 8.1 to Windows 10, and I don't have any CD for Windows 8 as it came pre-installed with it, with the shopkeeper telling me that Windows 8 comes installed in the BIOS so there's no CD. Anyway, I really need to access my laptop asap? I have got absolutely no clue as to what I should do.
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Sep 8, 2015
I have installed windows 10 on my computer a month ago and it worked well , but now i have a problem : the pc load , windows 10 logo appears then black screen and the cursor appears ... I havn't changed anything in my configuration nor installed any new software and no upgrade ..
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Dec 28, 2015
Whenever I log in, or out, there's a black screen with a cursor that can't move...
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Oct 4, 2015
I am using a windows 10 pc.
Specs = 4gb Ram Intel i5 4210U.
Problem = When I boot up my pc after logging in and entering my password , i get a black screen with only my cursor. After 30-60s the screen flickers and everything becomes normal and works fine.
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Aug 14, 2015
I recently tried to reset Windows 10, but it wouldn't let me. So I started up my pc after and now it's just a black screen. Before all this I was trying to fix my nvidia drivers, and someone recommended me to reset Windows and now Windows won't even start.
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Jan 9, 2016
Specs:
-Intel I7 4790K (NOT OC'D)
-250gb Intel ssd (boot and os)
-16gb Hyper x ram
-1tb seagate barracuda (games etc...)
-750w evga supernova psu
-HIS amd r9 290x (liquid cooled)
-Asus Z97K Mobo
Occasionally when I power on my computer it shows nothing but a black screen no cursor. Assuming its the gpu or display connection but hey could be something else. I switched over from HDMI to display port. I usually end up having to pushing the reset button on my case and it boots up perfectly fine. Just bugs my really badly when I have to boot to a black screen and having to push the reset button every time, the asus loading screen doesn't show either.
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Aug 18, 2015
So like a lot of you, I wanted to upgrade my laptop to Windows 10. But when the laptop was in the middle of installing Windows 10 and had restarted a few times, as it does during the installation, it suddenly went black screen with NO cursor or anything. It has been like this for 2 days now, and I don't know what to do.
I can clearly see that the laptop is still on and "working", so it has not just shut down. I'm afraid to force the laptop to turn off, because it's in the middle of a system upgrade. So I'm wondering if there are any alternative solutions or is my only option to force the laptop to shut down and then restart it and hope for the best?
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Aug 7, 2015
So i tried updating my computer from windows 8 to 10 and last night and it froze at 75% and configuration settings 1%, i let it sit there all night but it still was at 75%. I had read that people where having the same problem and that itll revert to windows 8.1 after you reset it so i did. To my surprise it booted as windows 10 and allowed me to log in but after i logged in my computer black screened without a cursor. I reset it several times but the same problem kept occuring.
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Jan 8, 2016
My PC has been acting up for about a week now. I have 2 Samsung 24inch Monitors and a decent gaming PC. I have tried all the options this forums has brought to me such as control alt delete and recovery mode, nothing has worked so far. I have just upgraded from 7-10 and it just wont start up without booting to that black screen.
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Feb 23, 2016
All was good and well, until my Windows 7 on another drive gave me an NTOSKRNL.EXE error (fixed now). My Windows 10 booted fine at this point, but after entering my password, it was stuck on "logging in" for quite some time. I forced a reboot, and then I was stuck in the "Performing Automatic Repair" loop.
I eventually got out of this, only to be greeted by a "BAD_SYSTEM_CONFIG_INFO" BSOD. After replacing files from RegBack, I managed to get it to boot, but now I just see a black screen with no cursor. I've tried logging in and I had Chrome Remote Desktop but that didn't work either.
It's really not okay for Windows to just mess up randomly. The NTOSKRNL error from the other drive COULDN'T have caused this problem.
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Sep 15, 2015
I have an HP ENVY 4 notebook PC (64-bit OS/x64-Based processor) and I upgraded to Windows 10 from Windows 7, the only issue is that my screen is black with the cursor, so if I hit CTRL + ALT + DEL and open Task Manager and then run new task Explorer.exe my desktop comes back And I can see my apps but then it goes back to black.
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Jul 29, 2015
When installing windows 10 my computer restarted and it's now a black screen with a cursor. I'm not sure what to do I tried doing things like pressing Ctrl+alt+delete but it doesn't do anything, And if I can is it possible to revert back to windows 7? I've also tried restarting it a couple times but it shows the same black screen and cursor.
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Oct 19, 2015
I updated my Windows 7 to Windows 10 few weeks ago. The update process went well, atleast it looked like it.
After the update i started having weird freezing problems. It looked like that some process took 100% of my cpu but i was unable to see what process it was.
Anyway sometimes this problem occurred several times in a row but after trying enough Windows 10 started OK and everything looked fine.
Now few days ago there was some updates installing and i got the same freezing problem. I had to restart my pc from the start button. After that reboot i was unable to start Windows. I can see the Bios logos and i can enter to bios but i cant load the Windows. It get stuck before the Windows logo. All i can see is the black screen with flickering cursor ot top left corner.
I can see my disks from bios and the boot order is OK. I have also tried F8 to select where to boot but no luck.
I cant even start on safe mode.. (no selection).
Tried to load bios default. No luck.
Tried with Hirens boot cd. No luck.
Now I am able to start some Linux workaround from Hirens Boot CD and can access to my C: Drive..
I am not having any Win 10 DVD:s so i cant try any repair installation. (im trying to borrow DVD somewhere). Win 7 DVD/repair is not working.
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Jul 30, 2015
So updated this morning, got the black screen that many others are getting with the mouse. (Alienware x51) I was reading these forums on my phone while tinkering with the computer. About 10 restarts into it, my computer reverted back to 8.1 ... Reading other forums and solutions, I'm currently updating every graphics driver that I can, and crossing my fingers. I figured I would start THIS thread so that people can see if that works. I'm NOT very computer savvy, couldn't figure out how to get to where I could turn off the intel card. So I'm updating everything now, before I reinstall windows 10.
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Sep 9, 2015
Okay so I stupidly decided to upgrade to Windows 10.I left the install going and went out. When I came home it was stuck on a black screen without a cursor.The problem I am facing now is, sometimes I can get the laptop to go to the system restore menu if I screw around with it long enough, but it won't let me in because I don't have a password to log in (I never had one on this laptop) but it still requires one? And I can't seem to find any other way to get back to Windows 7, since I usually can't see anything at all?
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Aug 3, 2015
I upgraded a desktop computer from Windows 7 ultimate to Windows 10 and there seems to be an annoying black screen issue which happens before the login screen.
After the Windows loading logo, the screen stays black for about 60-80 seconds (and all I can see is the mouse cursor). After 60-80 seconds, the login screen pops up and everything works fine and I can login.
I already tried the following:
- Updated NVIDIA drivers
- Completely removed NVIDIA drivers to see if it was a drivers problem
- Booted into safe mode, still happens
- Checked event viewer, nothing weird in the logs
- Made the PCIE slot the default slot for the primary monitor in the BIOS
- Ran the sfc /scannow command, no violations found
- Ran all Windows updates
- Took a look at the services and startup processes, nothing weird here
- Turned fast boot off/on, no change
- Full Malwarebytes scan, no infections found
I ran a xbootmgr trace log, here's the summary XML file: processSummary numProces - Pastebin.com
I'd like to keep the fresh installation option as a last resort.
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Jan 20, 2016
After upgrading my Windows 7 Pro to Windows 10 Pro I have also been plagued with the black screen of death. After the BIOS screen it goes black and I do not even get a mouse cursor and I've also let it run for about 30 minutes just in case and nothing. I've tried a lot of the fixes that are being posted online:
-Updated the display adapter driver
-Subsequently uninstalled the display adapter driver
-Disabled fast startup
-Pulled out the battery
-Enabled F8 at startup
-Tried using an installation media DVD I made and that also gets stuck loading but with the blue Windows Logo.
Here is the kicker. I have a bootable USB that has Ultimate Boot CD on it with mini Windows XP. When I boot into mini Windows XP and click shutdown and select restart, Windows 10 then boots normally and will repeatedly boot normally as long as I don't eject that USB. Once I eject that USB I lose everything and I can't even get into Safe Mode. So I've gone back in to see what kind of display driver the mini Windows XP has but have had no luck in finding it. I did call Windows and they said my laptop (Lenovo ThinkPad E555) is compatible with Windows 10. Beyond that they were not useful at all.
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Aug 24, 2015
Windows is only showing a black screen after boot no login screen only my mouse, but the mouse isn't working only an external one works. The keyboard isn't working too.
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