Stuck At Welcome Screen / Mouse And Keyboard Does Not Seem To Work
Oct 21, 2015i just formatted my pc. I got the following screen; URL... My mouse and keyboard are not working eventhough there is a light burning in my mouse
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Got To Password Screen And Mouse And Keyboard Won't Work
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Aug 3, 2015I have followed several similar threads and their fixes for this problem with no result. After downloading the Win 10 upgrade, my system then said "loading updates". Then it restarted with a blue login screen saying "Welcome Back!" And a box to enter my password. The cursor is blinking in the box, but neither my mouse or keyboard works.
I have hard booted several times since the ctrl+alt+delete does not work. I am also not able to access safe mode as none of the "F" keys work during boot up.
I have tried the following:
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2. Turning off internet at the router.
I have a Dell desktop, and upgraded from Windows 7, with a Netgear router/modem. The only way I can get the system to move is if I power off at the main switch after booting up which goes into bios and disc diagnostics, but I don't know enough about computers to know what to do there!
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View 1 RepliesNow Keyboard And Mouse Won't Work
Aug 11, 2015I have a Dell XPS 17 laptop. Worked great under Windows 7. Tried Windows 10 but was unable to get the wireless LAN driver to work, so I went back to Win 7 via the official "Go Back to Windows 7" option in Windows 10 - now the keyboard and mouse won't respond after start up. They work fine in the bios, but are completely unresponsive on the login screen - even when I boot in safe mode. No USB ports work, so I can't try another keyboard/mouse. Was going to reinstall but I'll lose the existing data. Now I'm going to have to pull the drive and copy over manually, then reinstall. Last thing I was going to try was disabling EVERYTHING in the BIOS just in case there was some kind of weird IRQ conflict, etc.
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Jan 12, 2016turned my computer on yesterday and it loaded up fine, apart from there was no cursor and my keyboard wouldn't work. I have a R.A.T. 5 mouse and a Coolermaster QuickFire keyboard. I know that they're on and working because their LED's are on. I decided to plug in my old ps2 keyboard and restart my PC to enter BIOS. I checked and it recognises that the keyboard and the mouse are connected into the USB hub and says they're working. Another thing, even my ps2 keyboard doesn't work when my computer gets past the start screen!
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Aug 15, 2015I'm stick on the below screen. My keyboard and mouse will not respond. I don't get a login prompt. The time is correct and the little icon in the bottom right indicates if my Ethernet cable is connected.
I had Window 7. I used the microsoft provided upgrade to install windows 10. The process seemed to have completed successfully. I was able to get a login prompt once and successfully logged in. I opted to not send any information to microsoft at the initial propts. I got to my desktop, everything seemed to be working ok. I thought there were a few startup apps I didn't need in my tray. So I turned off auto startup on login for OneDrive, Skype, and my logitech camera. I restarted and now I get stuck at this screen.
The time updates correctly over time, its not frozen. I can plugin/unplug the Ethernet cable and the little icon in the bottom right will change to indicate if it has internet. I can press the power button on my computer and it correctly interprets that as a shutdown command and it gracefully shuts down.
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I tried getting into safe mode but can't. Most solutions to get into safe mode require your system to already be working correctly. Holding F8 or F8+Shift don't work.
I'm currently installing windows 10 on my lap top so I can try to create a restore disk. Which should then allow me to go into safe mode and try to repair what ever has gone wrong.
My computer is sporting an i7 with 16 gigs of memory. I use a 128gb SSD for my system and have 3 other hard drives for various data storage. No other OS installed. The computer has been functioning fine for the last two years.
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Nov 2, 2015My PC was working fine until today. Now when I boot up the lights on my razor keyboard illuminate but when it gets past the bios the lights turn off.
When the login screen for w10 comes up I can't login because both the keyboard and mouse are not responding.
They work fine in the bios. I am using a custom built PC (a88x-gamer MOBO) and a corsair m65 mouse with a razer black window 2015 keyboard and running Windows 10.
