I downloaded Windows 10 yesterday evening on my new laptop, which, according to the tests I ran prior, is fully Windows 10 compatible. Nevertheless, just since downloading Windows 10, when I fold down the laptop's screen to close it, it freezes. I open it to a black frozen screen that is unresponsive whether I tap the touchscreen, keys and/or power button. Therefore, since Windows 10, I have to reboot my laptop every time I open it in order to use it, which is an inconvenience that nobody should have to suffer. The laptop never had so much as the slightest glitch before Windows 10, and I want Microsoft to fix this.
I got a Asus ux501vw laptop a couple of months ago and have been having an issue with the screen not be able to turn back on after it turns off.
I'm running Windows 10 x64. The issues happens in any resolution (it's a 4k screen but usually I run 1080p for better software compatability).
This happens when it goes into power saving mode or I use fn7. I can't get the screen back on unless I close the laptop lid and sign back in again. When it happens I can sometimes change the brightness and I can hear notification noises which suggest the laptop is running fine without the screen being on.
Steps I have tried with no result: - rolling back gpu driver to version thathat came with laptop - updating bios and chipset (recommended by asus) - resetting the power management settings
Some weird findings: - in safety mode there is no issue (though when the screen shuts off I can see the backlight is on full which is different to normal boot) - If there is a second monitor plugged in the issue goes away (in either extend or duplicate) - if there is no second monitor plugged in and I hit f7 the screen won't turn back on. As soon as I plug in the second monitor the screen comes back on.
What could be causing this? Is there some monitoring program I should use to find out what is happening when the screen is supposed to be back on but it's not?
To preface: I've tested all my hardware and it seems to be fine. The problem most likely comes from software but I've got no clue what it is exactly.
I've done several clean installs trying to fix this to no avail. Usually, 10 will work fine for a few days with zero problems. Then, hard freeze out of nowhere no matter what I'm doing. Hard drive light turns off, everything is unresponsive including mouse, keyboard, touchpad, etc while I'm stuck staring at the screen where it froze. I'm forced to hold down the power button to reboot. THEN, once this initial hard freeze happens, they become more and more frequent until I get a hard freeze right before the login screen, in which I'm forced to try another clean install. Safe mode is affected by this, HOWEVER I can use "Safe Mode With Command Prompt" totally fine.
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