Black Screen No Cursor After Update On Fresh Install
Dec 6, 2015
So basically, I've been dealing with this issue ever since I've upgraded to windows 10 months ago. I've done disk checks sata port checks almost everything under the sun
Months ago, anytime my computer was shut down for more than an hour or 2 I would encounter an interesting unique problem. After booting and loading the bios screen, the next screen would be black and would hang there and I would have to hard reset and try again. I would keep having to hard reset until it would boot into the Windows Boot Manager and from there I would hit the Reset button or go to the advanced settings, and hit continue to windows 10 and it would from there boot into windows successfully. AHA! now you must be thinking "Simple work around! Simply boot into the Windows Boot Manager every time you shut down your computer and easily but annoyingly bootleg boot into windows 10 everytime using the Boot Manager options" and I thought the same. Unfortunately unless I let my computer get to the boot manager by hard resets at that black screen I cant get windows 10 to boot.
I've reinstalled windows 10 again for the 2nd time on a new ssd in hopes that it was a drive issue but that does not seem to be the case, This is my second install of windows 10 on this ssd. This time I've installed windows HOME instead of Pro.
Do I've wasted a write cycle on this new Samsung 850 evo? I just received it in the mail and would rather not waste its lifespan on trouble shooting
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Dec 6, 2015
So basically, I've been dealing with this issue ever since I've upgraded to windows 10 months ago. I've done disk checks sata port checks almost everything under the sun and still have not found a solution to my problem.
Months ago, anytime my computer was shut down for more than an hour or 2 I would encounter an interesting unique problem. After booting and loading the bios screen, the next screen would be black and would hang there and I would have to hard reset and try again. I would keep having to hard reset until it would boot into the Windows Boot Manager and from there I would hit the Reset button or go to the advanced settings, and hit continue to windows 10 and it would from there boot into windows successfully.
Now you must be thinking "Simple work around! Simply boot into the Windows Boot Manager every time you shut down your computer and easily but annoyingly bootleg boot into windows 10 everytime using the Boot Manager options" and I thought the same. Unfortunately unless I let my computer get to the boot manager by hard resets at that black screen I cant get windows 10 to boot.
I've reinstalled windows 10 again for the 2nd time on a new ssd in hopes that it was a drive issue but that does not seem to be the case, This is my second install of windows 10 on this ssd. This time I've installed windows HOME instead of Pro.
I do NOT boot into a black screen with a cursor
There is now something I'm going to call "The Event" After a fresh install my windows 10 will freeze however i can move my mouse but no keyboard commands work and I from this point have to force reset my computer, AFTER i FORCE RESET when my computer is shut down for a couple of hours i encounter the boot problem. so this "EVENT" has something to do with whats causing this issue.
The Event was different when windows 10 was installed on my 1TB HDD, everything would lock up rather then being able to use my mouse and it would force reset on its own.
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Oct 15, 2015
Just upgraded my bro-in-law's HP Pavilion desktop from 8.1 to 10. It's got an AMD processor, but I don't know which one exactly...probably one of the lower level ones. It was a refurb from Fry's, purchased a couple of months ago. It was running 8.1 just fine.
The upgrade process to win 10 went smoothly, got the pretty picture and the standard login screen, entered login info and got a series of messages welcoming me to win 10 and that the system was being configured. Then a message that said the install was "taking a bit longer than usual" and to wait a while longer. Stayed on this for about 10 minutes, and then screen went black with a cursor. And it's been that way for the past two hours. Just leaving it for now hoping it will magically come up with the win 10 desktop, but so far no love.
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Jul 29, 2015
I tried updating from 8.1 to 10 from the iso and after a few reboots it just hangs at a black screen, what can i do now? Should i just reboot?
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Jul 29, 2015
I was installing windows 10 (8.1 before) on my Dell inspiron 15 7000 series (7537), and it progressed to restarting after the installing drivers step, but after the restart and going through the dell startup screen, everything went black. The HDD light is stuck on and not flickering like it normally does.
There is no cursor or anything on the screen, it's just black. I waited for an hour and nothing changed, so I thought maybe it was frozen, so I restarted the computer via hard reset, which took it to a "attempting to recover update" screen, but after a few seconds on that screen it went immediately back to the black screen.
Its been about 30 min since that hard restart and its still black, HDD light still on, and nothing seems to be happening.
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Aug 4, 2015
I have Windows 7 Pro on a Dell 5420 laptop. I've tried the upgrade multiple times and it always gets to 84% and then the screen goes black/blank. It sits there for upwards of a couple hours. After that it reboots and says Restoring previous version of Windows and I end up back at Windows 7.
I don't know if there's any logs somewhere I could check to try to figure out what the problem is.
Do I have any options for upgrading this laptop if the update from 7 to 10 won't work? From what I've read I need to get the in place update to work in order to get a valid Win 10 key so I might be screwed...?
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Jan 18, 2016
I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.
It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?
The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.
Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times.
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Dec 26, 2015
I cant find a fix to my computer with my Nvidia graphics card here's what happened.
- Windows 8.1 update to windows 10 happens.
- Successful upgrade so i start up games to see changes into fps.
- Graphics card is not working so i uninstall them and try to reinstalled them again but to no avail ( should have restarted my PC i know).
- Get message to start restart on safe mode and so i do so.
- Suddenly I receive a black screen to which after many attempts to fix it via online including the installation media flash drive and the start+P key bind whatever thing.
I am not able to play my games, talk to my family and study for my ISU for my school which i need now because the work is inside! I need to fix this but am running out of options.
Also i wouldn't say am bad with computers I do know how to get to control panel, run commands on cmd, etc. But some detailed course of action explaining what do would useful.
Any link on how to downgrade to windows 8.1 or even 7 would be useful but not necessary, don't want my computer updating something I don't know.
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Jul 30, 2015
I tried to upgrade to windows 10 from 8.1 and i tried 3 times and all I get is BLACK SCREEN after logging in task manager won't work, so i cant check is the explorer.exe isn't working or what. Also the same thing on safe mode black screen with cursor and nothing else.
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Oct 16, 2015
Earlier on my Win 10 computer I did a command prompt, sfc scannow. So I waited for the scan which fixed a problem/corrupt file.
Afterwards it said computer needed restarting so I did just that, but after the windows logo the screen just stays black with the cursor showing.
Ctrl alt del to bring up task manager etc does nothing at all. Tried simply restarting pc again but it's the same every time.
Solved - On a different computer I downloaded the Windows 10 ISO file and burned on to a blank DVD.
I got into the BIOS to change the boot order to CD/DVD first, then inserted the dvd. (you DO get the option to keep or delete your files) The Repair option didn't work, but using a Restore Point did. My files-documents, pictures etc WERE kept.
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Aug 23, 2015
I've been having some issues to get Windows 10 installed. I've got an ASUS ROG G20AJ desktop computer running an i7 processor and a GTX 760 graphics card. I got my Windows 10 update and everything went fine, and the installation process began. The problem is, when it gets to the 32 % of"Installating drivers and features", the screen goes black and I can only see the cursor. The installation process won't complete and it's been like 8 hours now. What should I do??
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Jul 29, 2015
My Windows 10 was running perfectly well for one full week. Then this morning I noticed it installed some update and after reboot the screen went black and the cursor appeared.
I tried every thing but nothing worked. I cannot even access the troubleshooting, bios, repair, etc... Nothing.
After it reboots I noticed that if I type my password blindly the HDD LED starts to blink wildly as in loading my start up programs etc....
But nothing else happens when I try Ctrl-alt-del or win-r and type explorer.exe or whatever I can think of.
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Jul 30, 2015
Installed the 'Windows 10 Login Screen Changer' that I found on this forum, clicked 'change background' and bam...black screen. I turned the computer off and on again and still black screen with a Cursor.Ctrl Alt Del does nothing. My keyboard still lights up, and pressing Windows + P brings up the project menu but doesn't solve the issue. Forgot to mention I'm running the newest build of Windows 10 and have been for several weeks without any problems.
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Aug 29, 2015
This has been happening ever since I upgraded to 10 about 2 weeks ago. I start the computer, 3 second ASUS logo, then windows 10 logo comes up and it loads for about 10-20 seconds, then I get a black screen with a cursor for 30-60 seconds, followed by another loading screen and finally the login screen. About the same boot time I had on 7 except for the long black screen. I can move the cursor around during the black screen, and it sometimes has the blue loading circle next to it. I've tried disabling fast startup and my video drivers are up to date.
Device manager doesn't show more than one display adapter, but it does show 4 monitors if I show hidden devices. My BenQ monitor in DVI-D and Generic PnP monitor, which is my TV plugged into the DVI-I port on my 770, and then a hidden copy of each of those. I usually have the TV off with display on my BenQ, but windows seems to think the BenQ is the second monitor, calling the TV the PC screen when I check windows key + P. I don't know if that's relevant or not, but it caused a problem during my win10 install (windows switched to the TV display mid-install.) I tried switching the display ports while booting up but I still had the black screen.
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Aug 9, 2015
I installed Windows 10 yesterday and I had kept my laptop on power and I went away for a bit and when I came back a couple of hours later, my laptop's screen was black but the lights on the laptop blinked so as to show that it had just restarted. So I waited for it to start, however the screen is black and there's absolutely nothing happening.
I googled the problem and found that people could see a cursor or a pointer on their screen but it's not coming for me. Also, my laptop is a 2 year old Dell Inspiron 14z. I need to access my computer, I have to travel in a week. Also, I was updating from Windows 8.1 to Windows 10, and I don't have any CD for Windows 8 as it came pre-installed with it, with the shopkeeper telling me that Windows 8 comes installed in the BIOS so there's no CD. Anyway, I really need to access my laptop asap? I have got absolutely no clue as to what I should do.
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Sep 8, 2015
I have installed windows 10 on my computer a month ago and it worked well , but now i have a problem : the pc load , windows 10 logo appears then black screen and the cursor appears ... I havn't changed anything in my configuration nor installed any new software and no upgrade ..
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Dec 28, 2015
Whenever I log in, or out, there's a black screen with a cursor that can't move...
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Oct 4, 2015
I am using a windows 10 pc.
Specs = 4gb Ram Intel i5 4210U.
Problem = When I boot up my pc after logging in and entering my password , i get a black screen with only my cursor. After 30-60s the screen flickers and everything becomes normal and works fine.
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Aug 14, 2015
I recently tried to reset Windows 10, but it wouldn't let me. So I started up my pc after and now it's just a black screen. Before all this I was trying to fix my nvidia drivers, and someone recommended me to reset Windows and now Windows won't even start.
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Jan 9, 2016
Specs:
-Intel I7 4790K (NOT OC'D)
-250gb Intel ssd (boot and os)
-16gb Hyper x ram
-1tb seagate barracuda (games etc...)
-750w evga supernova psu
-HIS amd r9 290x (liquid cooled)
-Asus Z97K Mobo
Occasionally when I power on my computer it shows nothing but a black screen no cursor. Assuming its the gpu or display connection but hey could be something else. I switched over from HDMI to display port. I usually end up having to pushing the reset button on my case and it boots up perfectly fine. Just bugs my really badly when I have to boot to a black screen and having to push the reset button every time, the asus loading screen doesn't show either.
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Aug 18, 2015
So like a lot of you, I wanted to upgrade my laptop to Windows 10. But when the laptop was in the middle of installing Windows 10 and had restarted a few times, as it does during the installation, it suddenly went black screen with NO cursor or anything. It has been like this for 2 days now, and I don't know what to do.
I can clearly see that the laptop is still on and "working", so it has not just shut down. I'm afraid to force the laptop to turn off, because it's in the middle of a system upgrade. So I'm wondering if there are any alternative solutions or is my only option to force the laptop to shut down and then restart it and hope for the best?
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Aug 7, 2015
So i tried updating my computer from windows 8 to 10 and last night and it froze at 75% and configuration settings 1%, i let it sit there all night but it still was at 75%. I had read that people where having the same problem and that itll revert to windows 8.1 after you reset it so i did. To my surprise it booted as windows 10 and allowed me to log in but after i logged in my computer black screened without a cursor. I reset it several times but the same problem kept occuring.
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Jan 8, 2016
My PC has been acting up for about a week now. I have 2 Samsung 24inch Monitors and a decent gaming PC. I have tried all the options this forums has brought to me such as control alt delete and recovery mode, nothing has worked so far. I have just upgraded from 7-10 and it just wont start up without booting to that black screen.
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Feb 23, 2016
All was good and well, until my Windows 7 on another drive gave me an NTOSKRNL.EXE error (fixed now). My Windows 10 booted fine at this point, but after entering my password, it was stuck on "logging in" for quite some time. I forced a reboot, and then I was stuck in the "Performing Automatic Repair" loop.
I eventually got out of this, only to be greeted by a "BAD_SYSTEM_CONFIG_INFO" BSOD. After replacing files from RegBack, I managed to get it to boot, but now I just see a black screen with no cursor. I've tried logging in and I had Chrome Remote Desktop but that didn't work either.
It's really not okay for Windows to just mess up randomly. The NTOSKRNL error from the other drive COULDN'T have caused this problem.
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Sep 15, 2015
I have an HP ENVY 4 notebook PC (64-bit OS/x64-Based processor) and I upgraded to Windows 10 from Windows 7, the only issue is that my screen is black with the cursor, so if I hit CTRL + ALT + DEL and open Task Manager and then run new task Explorer.exe my desktop comes back And I can see my apps but then it goes back to black.
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Jul 29, 2015
When installing windows 10 my computer restarted and it's now a black screen with a cursor. I'm not sure what to do I tried doing things like pressing Ctrl+alt+delete but it doesn't do anything, And if I can is it possible to revert back to windows 7? I've also tried restarting it a couple times but it shows the same black screen and cursor.
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