Random Shutdown / Restart
Sep 8, 2015
Okay so I've upgraded and use windows 10 for about 2 weeks now. All is fine until I've experienced this random shutdown where the computer turns off completely in a splitsecond then reboots itself.No BSODs, no warnings at all. Recently, it's been shutting itself down and reboots itself but won't even make it to the login screen before it shuts itself down again and this will continue in a loop. I had to turn off the plug and turn it back on. It will prompt a system restore which the computer will work fine for a while after the system restore. I assume this problem is because of windows 10 because I have not experienced this problem when I was using windows 8.1.
My Specs:
Intel Core i5-4590 3.3Ghz
Kingston HyperX 8GB 2x
ZOTAC Geforece GTX970
Samsung 840EVO SSD 256GB (Boot drive)
WD Caviar Blue 1TB
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Similar Messages:
Aug 15, 2015
Here's some background; for the first few days Windows 10 was fine, no problems what so ever but then it I was just listening to music browsing the web, no games or any cpu/ram intensive stuff running and all of a sudden my music stops and then I get taken straight to my bios screen as my PC just restarts out of nowhere. As it is starting up however it shows the black screen with the Windows logo in the middle and the loading circles spinning round, then it shows a black screen and I hear the sound of Windows starting up, wait a few seconds and it says "Configuring updates" or "Configuring Windows" (can't quite remember) Anyway, as it comes back on it I get a little notification saying Windows updates were installed. Then 5 or so mintues later it does it again. Either it's coincidence or it has something to do with it but for a few hours when I was playing GTA V nothing happened for the rest of that time of my PC being loaded.
Again, I was watching an MP4 (I use VLC Player if that has anything to do with it) and it blue screens out of nowhere (I can't remember the exact reason but I've uploaded the crash dumps here [URL] .... ) dunno if the blue screen has anything to do with the random crashing
TL;DR: Windows 10 keeps randomly turning itself off without warning, sometimes going straight to the bios screen and loading back up sometimes just completely off and requires me to turn it back on.
Long crash dumps link: [URL] .....
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Jul 31, 2015
Since I updated to windows 10 from windows 7 I have been getting a weird shutdown that happens at the windows 10 loading screen. My computer will just shut off from there. But if I try again a second time it loads without issue and I am able to do intensive tasks. It also does not happen when i restart the computer only after shutting down. My temperatures on my gpu, cpu and gpu are normal. What could be causing this. Never had these issues with windows 7.
Things I tried
-updating windows 10
-update my bios to the latest version
-checked for viruses
Specs
p9x79 pro
8gb of ram
gtx 770 4gb
i7 3820
Corsair HX850 PSU
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Aug 19, 2015
Upgraded from Win 7 which ran as normal. But now under Win 10 Pro, both "Restart" and "Shutdown" produce a restart.I have reflashed to the last BIOS just in case but to no avail.
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Jan 22, 2016
looking for a way to force shutdown and restart of pc. How to do this for win 10?
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Jul 30, 2015
URL...In control panel under windows update I click "view update history",URL...I'm assuming it has to do with my previous problem in the previous post, another problem might have been that I shut down during a restart for an update because my computer sometimes has problems starting up so I have to unplug my desktop and plug it back in for it to work. (when it restarts it says overclocking failed thought I don't overclock so I enter and exit the BIOS to get back to normal)
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Oct 13, 2015
I have been fighting with my computer for about four weeks now, and I am not getting anywhere. In a nutshell, my computer started to randomly shut down and seldom reboot. There are no specific patterns I notice, except that when I try to find out what's going on the random reboots/shut downs happen more frequently (3-5 time per hour). When I just use the computer, it lasts longer without any issues. I may get between 1-4 hours. No BSOD and no error.
Now when the computer shuts down, it is a hard shut down. It is as if I turned off the power button from the PSU itself and turned it back because when I turn the computer back on, it turns on briefly and shuts down again, turns on again, beeps the all things okay beep, and boots to window. It is worth noting that this behavior started happening without adding any new hardware, software, or driver.
Here's what I have done so far to try to ameliorate/diagnose the issue.
1) I reset the PC - Here's my post on that issue if you want to take a look.
2) I did a clean install - (truly clean install).
3) I boot into the Bios, and it stills reboot/shut down (this causes me to suspect a hardware issue, but what?).
4) I open the case and ensure that everything is properly seated on the MOBO.
5) I cleaned out the PC of dust
6) My temperatures are normal, no overheating going on.
7) I ran ad-ware/spyware check - nothing has been found.
8) I ran a virus check (yes, with windows defender) - nothing came up. I don't think it's a virus since the problem continues even after a clean install.
9) It's not a lack of power issue. My PSU is 1000W and I am not using that much power.
10) I did a stress test for over an hour, and everything was normal (this causes me to doubt it is a hardware problem).
11) I am sure I have done more than the before mentioned steps, but I can't remember them all.
At this point, I suspect my issue might be hardware related; however, I really do not know what this could be, and I do not want to start buying new hardwares (i.e. PSU) without knowing what the issue really is, particularly when it endured a stress test without any issues. I thought of applying a thermal paste/grease on the CPU, but since I am not overheating I don't think that's necessary. So, I am at a lost on what my next steps should be. I am not savvy enough on reading memory dumps files... my computer is not generating any of those files anyway. But I know I can force my computer to generate them.
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Oct 24, 2015
I have tried disabling some suspect services tasks, and drivers, but nothing works. I have a couple of MiniDumps here which haven't told me much.
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Nov 22, 2015
Win 10 Home.Upon 'restart', system freezes part way through shutdown.If I use the "Slide" feature it will shut down ok.Have already tried sfc/scannow; found corrupt files but was unable to fix. Files don't appear to be critical.
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Aug 31, 2015
Noticed that after an update from Windows Update you "Must" do a Reboot for the installation/update to process. In prior versions of Windows when I would take an update, I might just wait until I shut the PC down for the night, and it would finish up in the morning upon startup. In Windows 10 that no longer works (for me) it MUST be a Reboot for it to process...
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Oct 9, 2015
few issues with my windows 10 installation, had a few problems with the previous installation so formatted and re-installed windows 10 only to be faced with the same issue, so posting here. below is the BSOD collection and all relevant information.
Issue: black screen randomly happens, can be doing anything from playing a windows store game to just browsing the web, checked the event viewer and each time it happens a bugcheck shows with error 0x116 which is a graphics driver crash and failure to recover, I know that much, so, any hopes of fixing it? Never happened on windows 7, problem is specific to windows 10, tried editing the registry:
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/GraphicsDrivers TdrDelay and adding a value to 8 as provided here: URL...
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Nov 30, 2015
Device is up to date, however from either the Start menu or Command prompt Windows freezes at manufacturer splash screen on restart, requiring hard shutdown, This returns even after clean install of Windows 10....
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Sep 29, 2015
How to enable Sleep? Power only gives me Shutdown & Restart
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Dec 1, 2015
After upgrade i had access to my documents folder under the c drive but after i shutdown my computer and restarted it I cannot find my documents, or pictures folder.
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Feb 10, 2016
Two different scenarios that happens when my computer needs a hard restart
My computer freezes completely (literally no movement on the screen or anything, it's not slow it's frozen). And an extremely loud buzzing sound comes out of my headphones or speakers.The same thing as above except without the loud buzzing noise.
I saw that this happened to someone else who had both the speakers and the headphones plugged in at the same time. However, scenario #2 just happened to me 10 minutes ago even though I only had my headphones plugged in.
I built this computer six months ago and it's the first computer I've ever built. I assume it's a driver issue but I can't really pinpoint the problem since no BSOD appears on the screen.
I'm attaching the zip file required.
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Aug 1, 2015
Logoff, Logon, shutdown, restart, startup sounds not playing in Windows 10. What should I do?
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Jan 7, 2016
I installed W10. This problem appears to be random and happens a couple of time a month. It is really annoying. What happens is, the WiFi appears to stop working. It can't find any available networks and won't reconnect no matter what I do. I have even tried closing/restarting explorer but that does nothing.
If I try to shut-down or restart my computer, it just hangs on the shut-down/restart screen. I have to hold down the power button to get my computer to shut-down. The weird thing is, after a restart, it works fine ...for a few weeks. It just seems very strange.
I use a WiFi dongle. I have a couple of them so I tried each one - they all eventually give me the same result . I have a HP if that works.
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Nov 24, 2015
If I leave Western Digital My Book plugged into a usb3 port at shut down there will be a restart in a few seconds.
This has been the action through both versions of Win10. (Currently on the 2nd version as of Nov.20) At this time the only items that allow restart are mouse, keyboard and network adapter Fast Start is turned off An extra usb3 board was installed during the first Win10 but two usb3 items cannot be inserted side by side.
One will read as a usb2 if two are inserted into the new 2 ports in the rear. This My Book now is the only item plugged into that back USB3 port. The drivers for usb3 appear to be current according to the mfg site. When this external is ejected then the computer shuts down. On Win7 pro this external could be left plugged in all the time.
Is a line of attack to remove this new usb (2 on front, 2 on back) and start over with another?
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Dec 24, 2015
Every time I try to put put my laptop to sleep, hibernate, restart it or shutdown, it stalls for about 10 minutes before giving me a Driver Power State Failure.
Having installed "WhoCrashed" and "Windbg", I was able to determine it was related to "ntkrnlmp.exe", "ndis.sys", "raspppoe.sys" and a vpn driver at one point or another. I "believe" I managed to uninstall the offending vpn driver but of course still overall have the same issue.
This appeared to occur while trying to do a windows update last week but I can't be sure. I presume, there is a out of date or corrupt driver but just can't seem to determine which one.
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Nov 13, 2015
I upgraded to Windows 10 everything seems to run fine but system will not restart from the restart selection on the start menu. Windows update will not reboot automatically either. System looks like it is going to reboot, everything shuts down but as system trys to restart everything freezes. Only way around it is to do a hard shutdown by holding the power button. Updated graphics card,hard drive and bios but still no luck.
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Jan 15, 2016
I am upgrading a computer from Windows 7 to Windows 10. I completed the download, and got a message that the computer needed to restart to continue the installation. However, when I restart and the computer comes back up, the same message appears and the installation does not progress. When I go to check Windows updates in the control panel, it says it can't check for updates because another installation is in progress. I have restarted the machine multiple times with no progress - can't go forward, can't go back.
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Feb 10, 2016
I followed Brink's tutorial here: Shut Down Computer in Windows 10 And I saw that there are 2 ways to fully shutdown Windows through cmd: /s and /p. What is the difference between these 2, if both of them are said to perform a full shutdown?
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Sep 11, 2015
This is something that recently just started happening. I click on the start button and click Shutdown and everything seems to go normally and the monitor goes black but the computer will not shutdown. The activity light continues to flash and after a few mins my PC just boots back up, almost like it was doing a reboot.
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Aug 26, 2015
I am in a similar situation. Upgraded a self build PC from Windows 7 to 10. Now, I am unable to shutdown. I have turned off the Fast Startup, but it still reboots when I hit 'Shutdown'
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Jan 31, 2016
when I shutdown win 10 it goes through the shutdown process the screen goes off but the PC keeps running for 3 to 5 minutes it didn't do this before it has just started in the last week.
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Aug 11, 2015
I have installed W10 twice using the update feature. Everything work fine except when I want to shutdown or put the machine to sleep by clicking on those options, the machine makes noise like the HD is working. It then just shuts down and reboots again. The only way I can shut it off is by using the button on the computer.
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