Stuck On A Black Screen With Curser And Circle

Mar 16, 2016

I am working on the Co-owner of my place of employment. Today when doing some maintenance on her Lenovo x1 carbon it upgraded to the Win 10 pro from home on it's own, once this completed and restarted it will boot up to where I can access the bios or recovery, but the normal boot just displays a black screen with the curser and circle blinking. Unfortunately the bitlocker has been enabled and she does't have the recovery key so booting to safemode or even resetting isn't an option. I can access the command line through recovery but have no access to the c: since it is locked. I have run FRST64 and comeback with the common things like C:windowssystem32winlog.exe is missing..

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