Won't Come Out Of Sleep Mode
Dec 2, 2015
I have a HP Envy that is only 11 months old. I installed Windows 10 not too long ago and now I am experiencing issues with the sleep mode function. I have tried many other suggestions in power troubleshooter and other "fixes", but nothing is working.
Here's the issue. When my laptop enters sleep mode, I cannot wake it up. The keyboard is unresponsive with the exception of the backlight key. No matter what I do, I cannot wake it and this includes Ctrl + Alt + Delete. The power button remains lit, but the screen remains black and will not wakeup. The only way to fix this is to hard reboot the laptop by holding the power button down until it shuts off and then reboot it.
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Is the power surge to the USB ports the same whether you boot from off versus from sleep? is coming back from sleep different somehow than powering up from off?
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